Can't make first connection between PC & Treo 750 - Treo Forum

cjhutton · 04-11-2007, 07:59 AM

Hi,

I have just bought a treo 750. I have installed the active synch software, but when i connect the treo to my pc (windoes XP), via the USB synch cable, a windows wizard starts titled 'Install New Hardware'.

I ignore the windows wizard and try to get Active Synch to connect with the handset, but it fails to recognise anything.

I then follow the wizard, it searches for software to install the new detected hardware (i.e. the treo) but does'nt find anything, even though the cd that came with the phone is still in the D drive.

This leaves me with no connection via the USB cable.

Do i need to download some additional software/drivers, which will install the handset onto my laptop??

I have tried on several occassions, removing all the treo related software and re-installing, but this has not resolved the problem.

Can anyone help?

Thanks

Chris.

LotusLord · 04-11-2007, 08:40 AM

Did you install the software before attempting to connect the treo?

UberByte · 04-12-2007, 08:52 AM

Quote:

Originally Posted by LotusLord

Did you install the software before attempting to connect the treo?

That would be the PALM Desktop software.

LotusLord · 04-12-2007, 12:07 PM

Quote:

Originally Posted by UberByte

That would be the PALM Desktop software.

No, the 750 comes with Outlook 2002, and ActiveSync.

Now I had trouble when I connected my 750 before I installed ActiveSync.

karibOS · 04-29-2007, 07:51 PM

I am having the same problem-- and not a newb to WM... its really becoming frustrating.

If anyone has any good ideas... please pass along.

lucky_skunk · 05-07-2007, 12:51 PM

Problems here as well.

I have a Treo 750, Windows Xp, Outlook 2003, Activesync 4.5 and....when I first install Activesync, it syncs fine. However, after the first sync, it refuses to sync again.

This is the error message I get:

The active sync help is useless.

I thought it might be something to do with mismatching contacts, so I tried to have it only sync tasks and appointments, but the story was the same. Initial sync was good then I would just get the error message after that everytime.

Anyone else dealing with this problem as well?

LotusLord · 05-07-2007, 01:16 PM

Sometimes it helps to do a soft reset on the treo. I get connection issues occasionally.

syrguy1969 · 05-07-2007, 02:33 PM

Lucky....did you upgrade from another Treo? I had this problem as well, but Activesync CS had an answer for me. What I had to do (and even if you did not upgrade, you may want to try this) is click on File, and delete connection (maybe not exact wording) it will give you a message that may sound un-nerving, but click through it. After that, plug in the Treo...this should start a fresh sync attempt, and ask what you want to sync (setup basically) when you get through the setup, it will ask if you want to combine information, over-write Treo with PC info, or vise-versa, click on combine.

Hopefully this works for you....good luck, let me know how it goes.

snake eye · 05-08-2007, 06:43 AM

Quote:

Originally Posted by syrguy1969

is click on File, and delete connection (maybe not exact wording) it will give you a message that may sound un-nerving, but click through it. After that, plug in the Treo...this should start a fresh sync attempt, and ask what you want to sync (setup basically) when you get through the setup, it will ask if you want to combine information, over-write Treo with PC info, or vise-versa, click on combine.

did this work for you guys?

snake eye · 05-08-2007, 06:46 AM

cjhutton,

what is the exact error message, if the steps given did not resolve your issue. You might wanna use the USB switch for the Treo 750... just in case it did not resolve your issue.

04-11-2007, 07:59 AM	#1 (permalink)
cjhutton I made my first post! Join Date: Apr 2007 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	Can't make first connection between PC & Treo 750 Hi, I have just bought a treo 750. I have installed the active synch software, but when i connect the treo to my pc (windoes XP), via the USB synch cable, a windows wizard starts titled 'Install New Hardware'. I ignore the windows wizard and try to get Active Synch to connect with the handset, but it fails to recognise anything. I then follow the wizard, it searches for software to install the new detected hardware (i.e. the treo) but does'nt find anything, even though the cd that came with the phone is still in the D drive. This leaves me with no connection via the USB cable. Do i need to download some additional software/drivers, which will install the handset onto my laptop?? I have tried on several occassions, removing all the treo related software and re-installing, but this has not resolved the problem. Can anyone help? Thanks Chris.

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Treo 750 Windows Mobile 6 Upgrade Imminent	rosedog	Treo 750	8	08-12-2007 01:50 PM
Migrating From A 680 to 750 - Help Please!	bowlerman	Treo 750	8	07-04-2007 11:29 AM
Connection issues w/Cingular 750	spritar	Treo 750	2	04-19-2007 12:49 PM
TREO 750 bluetooth connection with WIN XP PC	gleitold	Treo 750	0	02-09-2007 02:18 AM
Loss of data connection and need to do soft reset	jmarnold89	Treo 680	6	01-19-2007 11:40 AM

	Bestselling Treo Cases	[ Browse All Treo cases \| All Case Reviews ]

04-11-2007, 08:40 AM	#2 (permalink)
LotusLord Moderator Join Date: Apr 2007 Location: Milwaukee, WI My Treo: Treo 750 My Carrier: Cingular/AT&T My OS: Vista Posts: 2,964 Thanks: 165 Thanked 329 Times in 286 Posts	Did you install the software before attempting to connect the treo?

04-29-2007, 07:51 PM	#5 (permalink)
karibOS Member Join Date: Apr 2007 Location: Boston, US My Treo: Treo 750 Posts: 48 Thanks: 1 Thanked 8 Times in 8 Posts	I am having the same problem-- and not a newb to WM... its really becoming frustrating. If anyone has any good ideas... please pass along.

05-07-2007, 12:51 PM	#6 (permalink)
lucky_skunk A Few Questions.... Join Date: May 2007 Location: Austin,Tejas My Treo: Treo 750 Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	Problems here as well. I have a Treo 750, Windows Xp, Outlook 2003, Activesync 4.5 and....when I first install Activesync, it syncs fine. However, after the first sync, it refuses to sync again. This is the error message I get: The active sync help is useless. I thought it might be something to do with mismatching contacts, so I tried to have it only sync tasks and appointments, but the story was the same. Initial sync was good then I would just get the error message after that everytime. Anyone else dealing with this problem as well?

05-07-2007, 01:16 PM	#7 (permalink)
LotusLord Moderator Join Date: Apr 2007 Location: Milwaukee, WI My Treo: Treo 750 My Carrier: Cingular/AT&T My OS: Vista Posts: 2,964 Thanks: 165 Thanked 329 Times in 286 Posts	Sometimes it helps to do a soft reset on the treo. I get connection issues occasionally.

05-07-2007, 02:33 PM	#8 (permalink)
syrguy1969 Regular Contributer Join Date: Jan 2007 Posts: 104 Thanks: 0 Thanked 7 Times in 7 Posts	Lucky....did you upgrade from another Treo? I had this problem as well, but Activesync CS had an answer for me. What I had to do (and even if you did not upgrade, you may want to try this) is click on File, and delete connection (maybe not exact wording) it will give you a message that may sound un-nerving, but click through it. After that, plug in the Treo...this should start a fresh sync attempt, and ask what you want to sync (setup basically) when you get through the setup, it will ask if you want to combine information, over-write Treo with PC info, or vise-versa, click on combine. Hopefully this works for you....good luck, let me know how it goes.

05-08-2007, 06:46 AM	#10 (permalink)
snake eye A Few Questions.... Join Date: Apr 2007 My Treo: Treo 750 Posts: 12 Thanks: 0 Thanked 0 Times in 0 Posts	cjhutton, what is the exact error message, if the steps given did not resolve your issue. You might wanna use the USB switch for the Treo 750... just in case it did not resolve your issue.