680 crashing on receiving calls - Treo Forum

catahoulagirl · 12-08-2006, 08:34 PM

Hi there.

I have the unlocked gsm 680. It is crashing multuple times a day, expecially when receiving calls. I say crashing , but it is restarting itself...any ideas on what I can do? It's 3 days old.

brandon · 12-08-2006, 08:41 PM

have you installed any 3rd party s/w?

ylang48 · 01-05-2007, 06:34 PM

I have an unlocked 680 that I am using in Europe (so different band than in the US) and have the same problem, but only when I receive calls from people who don't send their phone number. I can hear the caller during the first 10 seconds while the ringing continues in the background

(!!!) and then it shuts down and the phone resets. Is this a bug and who should I contact for this??
Ah for Brandon's previous question: yes one s/w: SplashID, which I don't think should cause any trouble...

ylang48 · 01-05-2007, 06:40 PM

Ah for Brandon's previous question: yes one s/w: SplashID, which I don't think should cause any trouble...

TazUk · 01-06-2007, 05:26 AM

I would try it without SplashID and see if the problem goes away.

Maris · 01-06-2007, 07:39 AM

I have a friend who used his backup card to put things on the new 680 and he experienced all kinds of problems. I, on the other hand, came from a Tungsten C so installed my apps a couple at a time testing in between to be sure they worked and have had no problems at all. After discussing the differences, he hard reset and used the new Palm desktop to move over the standard pims and then proceeded to move the other apps a few at a time and that cleared up his issues. From this experience I would guess you are having some kind of software conflict. Perhaps a hard reset and then using the phone first to be sure it works correctly will help you, too?

Kimmy · 01-06-2007, 08:51 AM

Great suggestion Maris....

ylang48 · 01-07-2007, 04:14 AM

Quote:

Originally Posted by Maris

Perhaps a hard reset and then using the phone first to be sure it works correctly will help you, too?

Thanks I'll try this and will give an update.

Actually I was also wondering if it is because I baught the phone in the US but am using it with my local carrier (Orange) and that perhaps the ones that are sold in Europe have a different telephone software ??? Could that be??
The problem is that there is absolutely no support nor feedack available in Europe yet for this phone as it is very new.

ylang48 · 01-07-2007, 05:40 AM

Quote:

Originally Posted by ylang48

Thanks I'll try this and will give an update.

OK so what I did is to erase "Ringo" a software for ringtones that I had (forgot about it...

)installed in order to use my recording of Grey's Anatomy jingle

Then I tried even without a hard reset and it worked perfectly with an unidentified caller.

Shame I can't use my favorite ringtone anymore. They don't make it for european carriers so I produced my own from scratch - Was pretty proud of that tooo

Anyway thanks all you people for your help.
Ylang48 from Geneva Switzerland

PureRED · 02-11-2007, 03:12 PM

Same problem, however:

I've performed a hard reset and now have no software on the Treo. The problem still exists.

Mine doesn't reset though, it just freezes on the Incoming Call screen. I have to remove the battery to get it to stop.

12-08-2006, 08:34 PM	#1 (permalink)
catahoulagirl I made my first post! Join Date: Dec 2006 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	680 crashing on receiving calls Hi there. I have the unlocked gsm 680. It is crashing multuple times a day, expecially when receiving calls. I say crashing , but it is restarting itself...any ideas on what I can do? It's 3 days old.

12-08-2006, 08:41 PM	#2 (permalink)
brandon i see you there Join Date: Aug 2006 Location: that one town in kentucky My Treo: Treo 680 My Carrier: Cingular/AT&T My OS: XP Posts: 1,576 Thanks: 88 Thanked 135 Times in 104 Posts	have you installed any 3rd party s/w? __________________ disclaimer any advice from brandon should be considered carefully as he is evil and will enjoy your suffering.

01-05-2007, 06:34 PM	#3 (permalink)
ylang48 A Few Questions.... Join Date: Jan 2007 Posts: 13 Thanks: 0 Thanked 0 Times in 0 Posts	crashing on un-identiified callers I have an unlocked 680 that I am using in Europe (so different band than in the US) and have the same problem, but only when I receive calls from people who don't send their phone number. I can hear the caller during the first 10 seconds while the ringing continues in the background (!!!) and then it shuts down and the phone resets. Is this a bug and who should I contact for this?? Ah for Brandon's previous question: yes one s/w: SplashID, which I don't think should cause any trouble...

01-06-2007, 05:26 AM	#5 (permalink)
TazUk Mostly harmless Join Date: Aug 2006 Location: Kent, UK My Treo: Treo 750v My Carrier: Vodaphone My OS: XP Posts: 3,793 Thanks: 169 Thanked 442 Times in 341 Posts	I would try it without SplashID and see if the problem goes away. __________________ Treo 180 > Treo 270 > Treo 650 > Treo 750v (Running WM6) + Treo 500v + Treo Pro "Going to church no more makes you a christian than sleeping in your garage makes you a car." *Garrison Keillor*

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01-05-2007, 06:40 PM	#4 (permalink)
ylang48 A Few Questions.... Join Date: Jan 2007 Posts: 13 Thanks: 0 Thanked 0 Times in 0 Posts	Ah for Brandon's previous question: yes one s/w: SplashID, which I don't think should cause any trouble...

01-06-2007, 07:39 AM	#6 (permalink)
Maris Senior Member Join Date: Dec 2006 Location: Florida My Treo: Treo 680 My Carrier: T-Mobile My OS: XP Posts: 76 Thanks: 2 Thanked 10 Times in 7 Posts	I have a friend who used his backup card to put things on the new 680 and he experienced all kinds of problems. I, on the other hand, came from a Tungsten C so installed my apps a couple at a time testing in between to be sure they worked and have had no problems at all. After discussing the differences, he hard reset and used the new Palm desktop to move over the standard pims and then proceeded to move the other apps a few at a time and that cleared up his issues. From this experience I would guess you are having some kind of software conflict. Perhaps a hard reset and then using the phone first to be sure it works correctly will help you, too?

01-06-2007, 08:51 AM	#7 (permalink)
Kimmy Blonde Moderator Join Date: Aug 2006 Location: In a House at the end of my street... My Treo: Treo 650 Posts: 865 Thanks: 10 Thanked 20 Times in 17 Posts	Great suggestion Maris....

02-11-2007, 03:12 PM	#10 (permalink)
PureRED I made my first post! Join Date: Feb 2007 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	Same problem, however: I've performed a hard reset and now have no software on the Treo. The problem still exists. Mine doesn't reset though, it just freezes on the Incoming Call screen. I have to remove the battery to get it to stop.

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