Bluetooth woes... - Treo Forum

mpantoja · 12-14-2006, 07:51 PM

First of all, my 680 is rock solid (two weeks now) EXCEPT for the bluetooth. I am having the following issues:

1) Unable to transfer files from 2 different Macs to the 680. It connects progresses for 1 second then drops the connection. Sending from 680 to Macs works fine. (been doing this for the last 2 years with my TT3, RAZR)

2) Unable to BT HotSync. It starts then drops the connection. (using MissingSync, just like with my TT3)

3) When attempting to pair my headset (been using it with 2 other phones just fine) the 680 resets. (intermittent problem)

4) When a successful pairing has been established, an incoming call will cause the 680 to reset while connecting to the headset. (intermittent problem)

5) When successfully paired with my headset, will drop the headset connection. (intermittent problem)

I called Cingular. They told me to call Motorola (not even using a Motorola product). Motorola forwarded me to Palm. Palms voice prompts state that you have to contact Cingular for tech support or you will be charged. Cingular Customer Service sent me to Data Support. Data Support transferred me to Technical Support. Technical Support transferred me to Palm Technical Support (same voice prompt came on). I ignored the voice prompts and reached a human. The human (in India) dropped my call back to the beginning of the voice prompt. A second human (in India) answered and dropped me back to the beginning of the voice prompt. The third human (in India) told me to:

- Back up my 680
- Perform a Hard Reset
- Test all bluetooth connections before doing any synching
- Call back with the results

I'm going to try a fresh start tonight.

Anybody else having issues with their 680 and bluetooth?

Btubalicious · 12-15-2006, 08:52 AM

Wow, what a phone support nightmare! Sorry, I'm no help yet, but I'm disappointed to hear of problems like that. I'll test with my Dell laptop next week.

treornjd · 01-13-2007, 08:46 PM

Any report on the fix suggested by Palm?
My wife's 680 seems to have a similar problem as you are having with her BT earpiece. It seems that if she doesn't use it everyday it un-pairs itself from the phone and she has to reset it up (a significant inconvenience while driving). Anyone else experience this problem?

12-14-2006, 07:51 PM	#1 (permalink)
mpantoja A Few Questions.... Join Date: Dec 2006 Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	Bluetooth woes... First of all, my 680 is rock solid (two weeks now) EXCEPT for the bluetooth. I am having the following issues: 1) Unable to transfer files from 2 different Macs to the 680. It connects progresses for 1 second then drops the connection. Sending from 680 to Macs works fine. (been doing this for the last 2 years with my TT3, RAZR) 2) Unable to BT HotSync. It starts then drops the connection. (using MissingSync, just like with my TT3) 3) When attempting to pair my headset (been using it with 2 other phones just fine) the 680 resets. (intermittent problem) 4) When a successful pairing has been established, an incoming call will cause the 680 to reset while connecting to the headset. (intermittent problem) 5) When successfully paired with my headset, will drop the headset connection. (intermittent problem) I called Cingular. They told me to call Motorola (not even using a Motorola product). Motorola forwarded me to Palm. Palms voice prompts state that you have to contact Cingular for tech support or you will be charged. Cingular Customer Service sent me to Data Support. Data Support transferred me to Technical Support. Technical Support transferred me to Palm Technical Support (same voice prompt came on). I ignored the voice prompts and reached a human. The human (in India) dropped my call back to the beginning of the voice prompt. A second human (in India) answered and dropped me back to the beginning of the voice prompt. The third human (in India) told me to: - Back up my 680 - Perform a Hard Reset - Test all bluetooth connections before doing any synching - Call back with the results I'm going to try a fresh start tonight. Anybody else having issues with their 680 and bluetooth?

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12-15-2006, 08:52 AM	#2 (permalink)
Btubalicious A Few Questions.... Join Date: Dec 2006 Location: Longview WA My Treo: Treo 680 Posts: 8 Thanks: 0 Thanked 0 Times in 0 Posts	Wow, what a phone support nightmare! Sorry, I'm no help yet, but I'm disappointed to hear of problems like that. I'll test with my Dell laptop next week.

01-13-2007, 08:46 PM	#3 (permalink)
treornjd A Few Questions.... Join Date: Dec 2006 Location: Texas My Treo: Treo 680 Posts: 12 Thanks: 1 Thanked 0 Times in 0 Posts	Any report on the fix suggested by Palm? My wife's 680 seems to have a similar problem as you are having with her BT earpiece. It seems that if she doesn't use it everyday it un-pairs itself from the phone and she has to reset it up (a significant inconvenience while driving). Anyone else experience this problem?