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cygnusx1 · 05-13-2009, 12:10 PM

You may need to "clean" uninstall Palm desktop and re-install to clean out old references to Palm desktop. Make sure you sync to backup your data or use the export feature in Palm desktop to backup your data.

Here is the export procedure;

Create a new folder on your PC somewhere that is convenient. Name it something like Palm Desktop Data. Click on the link below and follow the instructions on that page for the export procedure.

Export data from Palm Desktop for Windows

Make sure you select all for the range in the export window.

With the data saved in the folder you created, make a copy of that folder and save to a flash drive, cd-rw or external hard drive.

Anytime you make a change in Palm Desktop, export the data that was changed to that folder and save again to the external media.

With this process you can always import the data back into Palm Desktop anytime you have a problem with the data in Palm Desktop or if your computer/hard drive/device crashes.

Here are the "clean uninstall instructions for XP;

You should first make a copy of your data to have just in case something
happens. You can find your data files by going to C:\Program Files\Palm or
Palm One. Highlight your Palm Desktop username and right click and copy.
Then go to your PC desktop, right click on a blank spot and select paste.

If this is the first time you are installing Palm desktop and encountering a problem, skip the previous step.

For Palm desktop 6.2, look in the following location for the folders and files, my documents, PalmOS desktop. You will find the username folder in this location.

Now you want to uninstall Palm Desktop and remove everything that has to do
with Palm Desktop from your computer. Like the above folder, delete the Palm folder. Once this is done, you will need to delete some registry keys
from your PC Operating System registry.

Word of warning, going here and deleting the wrong thing can cause your PC
to not start up, crashing and deletion of programs and data. If you feel
you are unsure of yourself, see if you have a friend that can help you or a
PC technician that you can pay to help you. This will show them everything
they need to delete. To retain your current Registry settings, we need to do a backup of the Registry.

On the PC, go to start and run type "regedit" without quotes

Highlight MY COMPUTER, go to File --> export. Should pop up with a Save As
box. Current location is fine should be in My Documents or you can change to a location you will remember. In the file name box, type "Regbackup[todaysdate]" i.e. Regbackup07072008. Next, the hard part.

The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are
you sure. Say yes. Do the same thing for all keys below.

If you make a mistake, stop what you are doing. And call a PC technician.
BUT do not turn off your computer.

The reg keys are as follows (Note: some of theses reg keys will not be here
but if they are delete them)

* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
* HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
* HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
* HKEY_CURRENT_USER\Software\Palm
* HKEY_CURRENT_USER\Software\Palm, Inc.
* HKEY_CURRENT_USER\Software\PalmDesktopAutorun
* HKEY_CURRENT_USER\Software\palmOne
* HKEY_CURRENT_USER\Software\PalmSource
* HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm

Next reboot your computer

Then reinstall your Palm desktop from the CD and do a hotsync. If it asks
you for a username, enter the name that is on your device in the upper right corner of the hotsync screen.

Here are the instructions for Vista;

You should first make a copy of your data to have just in case something
happens. You can find your data files by going to Start --> Documents -->
Palm OS Desktop. Highlight your Palm Desktop username and right click and
copy. Then go to your PC desktop right click on a blank spot and select paste.

If this is the first time you are installing Palm desktop and encountering a problem, skip the previous step.

Now you want to uninstall Palm Desktop and remove everything that has to do
with Palm Desktop from your computer.
Go to the following locations on the PC and delete the folders listed below.
C:\Program Files\Palm or Palm One
C:\Users\[Vista Login Name]\appdata\local\virtualstore\Program Files\Palm or
PalmOne
C:\Users\[Vista Login Name]\appdata
*Note you may need to view hidden folders to get to appdata. To do that go
into your control panel and open folder options. Go to view tab and uncheck
hide hidden files.
Once this is done you will need to delete some registry keys from your PC Operating System.

Word of warning, going here and deleting the wrong thing can cause your PC
from starting up, crashing and deletion of programs and data. If you feel
you are unsure of yourself, see if you have a friend that can help you or a
PC technician that you can pay to help you. This procedure will show them everything they need to delete. To make sure we have a good copy of the current registry, we need to do a backup of the Registry.

Go to start on the PC, in the search field type "regedit.exe" without quotes.

Highlight COMPUTER, go to File --> Export. Should pop up with a Save As box.
Current location is fine, should be in My Documents or save to a location you will remember. In the file name on the bottom type "backup[todaysdate]" i.e. backup07072008. Next, the hard part.

The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are you sure. Say yes. Do the same thing for all keys below.

If you make a mistake, stop what you are doing. And call a PC technician.
BUT do not turn off your computer.

The reg keys are as follows (Note: some of theses reg keys will not be here
but if they are delete them)

* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
* HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
* HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
* HKEY_CURRENT_USER\Software\Palm
* HKEY_CURRENT_USER\Software\Palm, Inc.
* HKEY_CURRENT_USER\Software\PalmDesktopAutorun
* HKEY_CURRENT_USER\Software\palmOne
* HKEY_CURRENT_USER\Software\PalmSource
* HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm

Next reboot your computer.

Then reinstall your Palm desktop from the CD and do a hotsync. If it asks
you for a username, enter the name that is on your device in the upper right corner of the hotsync screen.

05-13-2009, 12:10 PM	#4 (permalink)
cygnusx1 A Few Questions.... Join Date: Mar 2009 My Treo: None My Carrier: Cingular/AT&T My OS: XP Posts: 16 Thanks: 0 Thanked 13 Times in 11 Posts	You may need to "clean" uninstall Palm desktop and re-install to clean out old references to Palm desktop. Make sure you sync to backup your data or use the export feature in Palm desktop to backup your data. Here is the export procedure; Create a new folder on your PC somewhere that is convenient. Name it something like Palm Desktop Data. Click on the link below and follow the instructions on that page for the export procedure. Export data from Palm Desktop for Windows Make sure you select all for the range in the export window. With the data saved in the folder you created, make a copy of that folder and save to a flash drive, cd-rw or external hard drive. Anytime you make a change in Palm Desktop, export the data that was changed to that folder and save again to the external media. With this process you can always import the data back into Palm Desktop anytime you have a problem with the data in Palm Desktop or if your computer/hard drive/device crashes. Here are the "clean uninstall instructions for XP; You should first make a copy of your data to have just in case something happens. You can find your data files by going to C:\Program Files\Palm or Palm One. Highlight your Palm Desktop username and right click and copy. Then go to your PC desktop, right click on a blank spot and select paste. If this is the first time you are installing Palm desktop and encountering a problem, skip the previous step. For Palm desktop 6.2, look in the following location for the folders and files, my documents, PalmOS desktop. You will find the username folder in this location. Now you want to uninstall Palm Desktop and remove everything that has to do with Palm Desktop from your computer. Like the above folder, delete the Palm folder. Once this is done, you will need to delete some registry keys from your PC Operating System registry. Word of warning, going here and deleting the wrong thing can cause your PC to not start up, crashing and deletion of programs and data. If you feel you are unsure of yourself, see if you have a friend that can help you or a PC technician that you can pay to help you. This will show them everything they need to delete. To retain your current Registry settings, we need to do a backup of the Registry. On the PC, go to start and run type "regedit" without quotes Highlight MY COMPUTER, go to File --> export. Should pop up with a Save As box. Current location is fine should be in My Documents or you can change to a location you will remember. In the file name box, type "Regbackup[todaysdate]" i.e. Regbackup07072008. Next, the hard part. The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are you sure. Say yes. Do the same thing for all keys below. If you make a mistake, stop what you are doing. And call a PC technician. BUT do not turn off your computer. The reg keys are as follows (Note: some of theses reg keys will not be here but if they are delete them) * HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install * HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer * HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop * HKEY_CURRENT_USER\Software\Palm * HKEY_CURRENT_USER\Software\Palm, Inc. * HKEY_CURRENT_USER\Software\PalmDesktopAutorun * HKEY_CURRENT_USER\Software\palmOne * HKEY_CURRENT_USER\Software\PalmSource * HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm Next reboot your computer Then reinstall your Palm desktop from the CD and do a hotsync. If it asks you for a username, enter the name that is on your device in the upper right corner of the hotsync screen. Here are the instructions for Vista; You should first make a copy of your data to have just in case something happens. You can find your data files by going to Start --> Documents --> Palm OS Desktop. Highlight your Palm Desktop username and right click and copy. Then go to your PC desktop right click on a blank spot and select paste. If this is the first time you are installing Palm desktop and encountering a problem, skip the previous step. Now you want to uninstall Palm Desktop and remove everything that has to do with Palm Desktop from your computer. Go to the following locations on the PC and delete the folders listed below. C:\Program Files\Palm or Palm One C:\Users\[Vista Login Name]\appdata\local\virtualstore\Program Files\Palm or PalmOne C:\Users\[Vista Login Name]\appdata Note you may need to view hidden folders to get to appdata. To do that go into your control panel and open folder options. Go to view tab and uncheck hide hidden files. Once this is done you will need to delete some registry keys from your PC Operating System. Word of warning, going here and deleting the wrong thing can cause your PC from starting up, crashing and deletion of programs and data. If you feel you are unsure of yourself, see if you have a friend that can help you or a PC technician that you can pay to help you. This procedure will show them everything they need to delete. To make sure we have a good copy of the current registry, we need to do a backup of the Registry. Go to start on the PC, in the search field type "regedit.exe" without quotes. Highlight COMPUTER, go to File --> Export. Should pop up with a Save As box. Current location is fine, should be in My Documents or save to a location you will remember. In the file name on the bottom type "backup[todaysdate]" i.e. backup07072008. Next, the hard part. The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are you sure. Say yes. Do the same thing for all keys below. If you make a mistake, stop what you are doing. And call a PC technician. BUT do not turn off your computer. The reg keys are as follows (Note: some of theses reg keys will not be here but if they are delete them) HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install * HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer * HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop * HKEY_CURRENT_USER\Software\Palm * HKEY_CURRENT_USER\Software\Palm, Inc. * HKEY_CURRENT_USER\Software\PalmDesktopAutorun * HKEY_CURRENT_USER\Software\palmOne * HKEY_CURRENT_USER\Software\PalmSource * HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm Next reboot your computer. Then reinstall your Palm desktop from the CD and do a hotsync. If it asks you for a username, enter the name that is on your device in the upper right corner of the hotsync screen.