Treo Forum - Treonauts - View Single Post - Treo 680 + old version Palm Desktop / Pocket Mirror

edbatista · 06-16-2007, 02:54 PM

Solved my own problem, with some help from Palm chat support.

After running HotSynch previously, the log displayed this error message: "Unable to initialize Outlook. To fix this problem, in Outlook open the Help menu and choose Detect and Repair." The message was repeated once for each of the primary Outlook functions (Tasks, Notes, Calendar, Contacts).

I ran Help > Detect and Repair, but the process had no effect. Palm chat support told me to run it again with the MS Office CD in the machine and to then reboot, open Outlook and try to HotSync again.

I followed these instructions and it still didn't work. I simply tried to HotSync again, and this time it worked--I didn't make any configuration changes between the two attempts. It simply started working.

Two additional notes: 1) To get HotSynch to fire at all, I had to create a "Custom" connection: HotSync > Options > Connection Setup > New... > Connect to: PC, Via: Cradle/Cable. Now I see "Custom" under the virtual HotSync button on the Treo screen. Without this configuration, I kept getting a port error when trying to synch, and the HotSync pop-up wasn't even triggered.

2) I also removed and re-installed the Palm Desktop software using the CD that came with my 680.

06-16-2007, 02:54 PM	#3 (permalink)
edbatista A Few Questions.... Join Date: Jun 2007 My Treo: Treo 680 My Carrier: Cingular/AT&T My OS: Other Posts: 15 Thanks: 0 Thanked 1 Time in 1 Post	Solved my own problem, with some help from Palm chat support. After running HotSynch previously, the log displayed this error message: "Unable to initialize Outlook. To fix this problem, in Outlook open the Help menu and choose Detect and Repair." The message was repeated once for each of the primary Outlook functions (Tasks, Notes, Calendar, Contacts). I ran Help > Detect and Repair, but the process had no effect. Palm chat support told me to run it again with the MS Office CD in the machine and to then reboot, open Outlook and try to HotSync again. I followed these instructions and it still didn't work. I simply tried to HotSync again, and this time it worked--I didn't make any configuration changes between the two attempts. It simply started working. Two additional notes: 1) To get HotSynch to fire at all, I had to create a "Custom" connection: HotSync > Options > Connection Setup > New... > Connect to: PC, Via: Cradle/Cable. Now I see "Custom" under the virtual HotSync button on the Treo screen. Without this configuration, I kept getting a port error when trying to synch, and the HotSync pop-up wasn't even triggered. 2) I also removed and re-installed the Palm Desktop software using the CD that came with my 680.