ALL SPRINT CUSTOMERS READ: 7 Confessions of a Sprint Rep

[LotusLord]

Originally Posted by forgot

Hey, if I'm ever there I'll take you up on that

Same here, welcome to Treonauts nimbok!

[Questor]

Originally Posted by nimbok

<SNIP>
I tried the SERO thing last night [etc]

<SNIP>

Well, I called the number and gave the rep my info... now i have a brand new 755 on the way out to me and I will only be paying $30 a month for 500 minutes and unlimited data... pretty much the whole kit-and-kaboodle! I currently have a 650 with Cingular and I'm giddy over getting my new phone.

My biggest issue with the SERO program is that there are NO family plans listed... does anyone know if there are family plans available if you call?


Also, is the corporate disount still available? If so, what proof do they need (or is it still none?)

THANKS

[CarNut]

Originally Posted by Questor

So is this done online (for SERO) and then what? you call to get the business discount (or use chat?)

I tried chat to get a slightly better deal on some phones, but Sprint wouldn't budge. And it was a fairly significant sale. I ended up walking away as I figured I would try again.

I have heard that it is a lot easier to get a good deal or a break on your contract if you ask for it at the end of your contract, when they have a reason to want to keep you. Once you sign up, they have you for 2 years, so ask before you sign! I did last fall and was able to negotiate a pretty good deal. Hope this helps!

[Questor]

Hey Guys!!...

I just wanted to post an update that I found out that SERO has no family plans and any current family plan just does not compare to just setting each person up individually (assuming no more than 3 people)....

For me it was just two phones, but I got everything I would have gotten on the family plan (Free mobile to mobile, etc) and plus all the SERO Cool stuff (24/7 web accesss via the phone (nut not notebook), Sprint Basic TV, Sprint Basic Music etc) and it was about 40% cheaper (I figured $60 (with 500/500=1000 mins.) vs. $109 month (with 750 SHARED mins.)).

Only if I had like 5 (all really low usage) people in my family would I see a benifit to the low $9.95 per added user that only the family plans offer.

Instead the SERO offers a flat $30 per person with all the goodies and also EACH person gets there OWN 500 Minutes. So 1000 minutes for $60 bucks is pretty amazing all by itself. Granted you can't share them as anyway but evenly...however, with all the extras it just makes the deal a no-brainer.

By the way, they would said that the Corporate discount (if accepted, but no mention what would be required) would not be compatible with any SERO program...which I would tend to believe as I think that even Sprint is not gonna give you $27 % off a SERO program....if they did they would make , pretty much sero profits. (Groan, bad pun)


But I would still think business discount is worth a try on a non-sero program...assuming no verification is needed....remember...Chase is the top at 27% (unless someone knows anything newer?)

Anyway, I hope I can contribute some insights and find some help among all you old timers and experts...

I am already confused about this thing, but hopefully it will get easier...I just wish I knew if the built-in voice commands and the google maps are costing me money when I use them....and if there are any "trials" (like the 1 month of freee messaging that I have to remeber to cancel).

I thought the Treo did voice dialing via hardware?...but mine uses some service and tried to transale commands...I just want to dial by voice...that's it...is there anyway to get that without it dialing out? (and I did NOT signup for any voice package, so I am not sure if that is a trial or not).

By the way, quick stats....I got the Treo 755p, and it seems to run flawlessly without a lockup or crash in over a week....super-light, bluetooth headset seems to work well..thouhgh I am new to BT overall. Web access is good, but so far slinging my Tivo'd video t my treo is choppy at best...though it seems that that is more likely due to needing to tweak the Slingbox becuase the Web is quite zippy....although not sure what speeds I should expect and where to check them.....???

Oh well, anyway, Glad to be a part of the treonauts...or at least one on training for now....

(Sorry for all the bad grammar, I had to rush typing this).

[forgot]

Hey Questor, thanks for the info! Bad grammer or not, we're glad you're here!

[comiken205]

Welcome, and I type slow and still have bad gramer!

[clamknuckle]

•Play the Extended Service and Repair Program Game: If you've lost your phone or dropped it in water, you can buy a new "broken" phone on ebay, activate it, and take that one into the store for ESRP benefits, according to our tipster. "Phone doesn't work? Water damage? What are you to do! Buy a phone on ebay, it doesn't have to work so long as it hasn't been flagged as lost or stolen. Get the phone activated and take it into the store. They'll fix or replace it usually on the spot because you have ESRP. Now keep in mind, if you do this excessive times, we'll refuse to service you (the system counts how many times you've had a phone replaced/serviced)." (This might be illegal somehow, we don't really know.)

No. This is wrong.

1. The phone has to have made or recieved a call on the account to qualify for repair/replacement under ESRP. You can't just go around and activate a broken phone and walk into sprint expecting to get it replaced.

2. More than likely, your phone will not be swapped out that same day. There's a list for every phone ever made, and it's more than likely going to be followed. Exceptions will NOT be made for someone who has a phone they just activated and are trying to get replaced. We aren't retarded. If it's a repairable issue and we have the parts, we can do that same day, but we don't have to. Refer to point 1.

This would only make sense for the people who pay for only ESRP, and have a phone that's liquid damaged, or in 3 or more pieces, which even then, refer back to point 1.

You might get away with it, but don't be suprised if you are told that the phone isn't covered under ESRP.

The part about refusing service is wrong too. Unless you are bringing your phone in on a weekly basis, you won't be refused. You do only have a limited amount of ERP claims, but that's a different story.

SERO:

Sprint doesn't really care about that, and it's not really a secret. We were told at one point to sign up anyone we want for SERO.

The activation stuff is true, but that's anywhere where people work on commission. Hint: Sprint already sells the phones at a loss. They are going to be more liberal to try and get added lines/contract extensions/new lines. Those are what make money, not phones.

•Get a big discount for working for a big company (or saying that you do): "Get a discount because you work for the man! Are you an employee of a major organization? Tell Sprint you work for them then! You'll get anywhere from 7-28% off of your monthly bill. Tip, Chase bank employees get the highest discount (I believe it was 28%). Even if you don't work there, they don't ask for proof that you do. "

Yes they do check. You have to have a valid form of ID saying you work there.

[eclair]

Hey clamknuckle, thanks for the updated info. I have always been in good hands at Sprint. I always go back to the same store, and always work with the same person. She has been very good to me and I have sent her a lot of clients because of it. I think nothing helps more in the world than to develop good rapport with employees. They help you more when they know you.

[DaemonLee]

Originally Posted by eclair

Hey clamknuckle, thanks for the updated info. I have always been in good hands at Sprint. I always go back to the same store, and always work with the same person. She has been very good to me and I have sent her a lot of clients because of it. I think nothing helps more in the world than to develop good rapport with employees. They help you more when they know you.

That's the best part about the local Sprint stores. I head into mine, and it's like Cheers. "Hey Steven!"

I laugh and grin and tell them my problem and they either tell me where to go (Retail location to Service Center), or offer to just ship it to the Service Center on behalf of me and they'll ship it back or they just tell me to call Executive Services to get something sorted out, or they share all of the purty numbers in their contact list......

[Optimus Centro]

I almost want to cry after reading the first post in this thread.

1250 minutes for $50!?

I'm sick to my stomach. I'm a couple of months too late.

Optimus Centro out.