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Sprint Nextel and Verizon US CDMA Carriers: Customer Service, Vision, etc.

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Old 12-28-2006, 02:08 PM   #1 (permalink)
A Few Questions....
 
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Verizon PDATP Plan

A few weeks ago, someone has posted about a hidden Verizon Data plan that seems to be too good to be true.

It was posted here http://pdaphonehome.com/forums/543107-post44.html and here http://discussion.treocentral.com/sh...d.php?t=129876 .
Some are able to get it (though not such an easy task as it may sound) and some are not as successful.

So I would like to try and compile some info to find out what are the cases to be made eligible and not legible for this PDATP Plan.

It will probably help us all if we can compile some info about this to see how we can help each other on this issue.

If you have been APPROVED of the PDATP Plan please post the answers to the following questions below.


Please start your reply with: Approved with the PDATP Plan and:
  • When did you get approved?
  • Where are you located as per your Verizon contract?
  • Do you have a Regular (Non-Business/Corporate) or Corporate account?
  • Do you have a FamilyShare Plan?
  • Other info you would like to share.

    If possible please add:
  • Email or Contact Info of your Verizon Wireless CSR.

If you have NOT been APPROVED of the PDATP Plan please post the answers to the following questions:


Please start your reply with: Denied the PDATP Plan and:
  • What did the Verizon CSR tell you why you cannot have this plan?
  • Where are you located as per your Verizon contract?
  • Do you have a Regular (Non-Business/Corporate) or Corporate account?
  • Do you have a FamilyShare Plan?
  • Other info you would like to share.
__________________________________________________ _

Please note that we are still trying to figure out the full details of this plan!
Posted below are just info that we have compiled.
Post will be updated as more details are found.


Compiled Info about Verizon's PDATP Plan
Quote:
What is the PDATP Plan?
The PDATP Plan is a special bundle that includes the following:
$20 monthly access charge
Unlimited1 monthly kilobyte
800 monthly TXT Message allowance
$.10 per message after allowance
100 monthly PIX-FLIX allowance
$.25 per PIX-FLIX after allowance


1: Please note what Verizon really means by their wording of "Unlimited" according to their TOS here: http://www.verizonwireless.com/b2c/s...Id=4&catId=448
What is the promo code for this plan?
Promo code is PDATP.
It shows as UNL PDA 800 TXT 100 on your Verizon's MyAccount page.
It also shows as UNL PDA 800 TXT 100 PIX $20 in your Verizon's Paper Bill.
How do you get the PDATP Plan?
  • Call Verizon Customer Service: (800) 922-0204 or *611 on your VZ Mobile Phone.
    (Try to do something while you are making this call (ie: read a book, watch TV, Chase your kitten) as it may take a while)
  • Input your 10 digit VerizonWireless Mobile Number. (ie: XXX-XXX-XXXX)
  • Press 4 for "Other Options"
  • Press 4 again for "Information on Plans & Promotions"
  • Talk to Verizon CSR about the PDATP Plan. 2, 3
    (Mention that its the Plan with PDATP code.)
    (Mention its the Unlimited PDA Data, 800TXT, 100PIX Plan)
  • Be put on hold a few times so Verizon CSR can get authorization from their managers.
  • Finally be asked if you "REALLY" want the PDATP Plan in your account.
  • You may then be told that you will receive credit for switching plans.
  • Be asked by Verizon CSR if you need any more help.
  • Finally hang up and jump for joy for saving an extra $25.99/mth ($623.76/2yrs) and it only took you 30-60 mins of your precious time!


    2 - "Simply giving the CSR the plan code PDATP may not get you the plan. Give the plan code PDATP and then give the description immediately. They should be able to find it"

    3 - "Plans with VZW are regional, and the PDATP plan is in the system but not on the current promo list distributed to some CSR's"

Are there specific Verizon CSR(s) that may be able to help us with this?
A poster has stated the following Verizon CSR was able to help them at their location:
CSR Name/ Extension # / Location of Customer
Arnessa / 3930 / Long island, NY
Shanta / 2305 /Westchester, NY
Will add more details as we find them.
When does this plan expire?
There has been no info on when this plan will expire.
Latest approval date by a poster was on December 26 @ 10:50 PM.
What should this plan look like in my Verizon's MyAcount page?
UNL PDA 800 TXT 100 should show somewhere in your Verizon MyAccount page if you have been approved.
It should look something like this: http://discussion.treocentral.com/at...8&d=1166932327 or this http://discussion.treocentral.com/at...7&d=1166855269
What should this plan look like in my Verizon Paper Bill?
UNL PDA 800 TXT 100 PIX $20 should show somewhere in your Verizon Paper Bill if you have been approved.

It should actually show like this in your Paper Bill: http://discussion.treocentral.com/at...8&d=1167255838
UNL PDA 800 TXT 100 PIX $20
$20 monthly access charge
Unlimited monthly kilobyte
800 monthly TXT Message allowance
$.10 per message after allowance
100 monthly PIX-FLIX allowance
$.25 per PIX-FLIX after allowance
Can you be in a FamilyShare Plan and have this bundle?
It has been confirmed that you CAN add this to your FamilyShare Plan.
Do you need to have a Business/Corporate Account to have this plan?
Confirmed that you do NOT need a Corporate/Business Account for this plan.
Do you need to live in a specific location in order to get this plan?
UPDATE: A poster has been told by his VZW Rep that "PDATP plan is offered in our I2K market which is from the middle of NJ and north"
Not fully confirmed yet and we are still trying to figure this out.
At the time of this post this is what we found.

Posters locations that have been APPROVED:
Long Island, NY
New York, NY
Scarsdale, NY
Boston, MA
New Jersey
Posters locations that have been DENIED:
Baltimore, MD
Miami, FL
Long Island, NY
Colorado Springs, CO
Orange County, CA
Will add more details as we find them.
Do you need to have been signed to Verizon for a specific amount of time?
There does not seem to be a specific "Loyalty"/Sign-up time to Verizon at this time.
Will add more details as we find them.
Can you get other discounts while being in this plan?
It has been confirmed that you can still get Employee discounts from your job while in this plan.
Can you add additional TXT/PIX allowance while in this plan?
It has been posted that you will void your PDATP Plan if you want to change the TXT/PIX allowance.
You may want to ask the Verizon CSR more about this as we are not fully confirmed on this either.
Options for Additional TXT/PIX still shows in the Verizon MyAccount page however.
Will add more details as we find them.
Does the TXT/PIX include Unlimited IN TXT/PIX-FLIX?
The TXT/PIX allowance does not include UNLIMITED In messaging.
It is specificly 800 TXT and 100 PIX/FLIX for ANY wireless carriers, even if it is to another Verizon customer..
Will update this post once we get more info.
Other continued discussion about the PDATP Plan can be found here: http://discussion.treocentral.com/sh...d.php?t=129876 and here http://discussion.treocentral.com/sh...d.php?t=132361
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Verizon PDATP Plan = UNL PDA 800TXT 100PIX for $20/mth
Current: Treo 700w from Verizon
Awaiting: Treo 700wx from Verizon
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Last edited by Kilim; 12-28-2006 at 02:17 PM.
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Old 12-30-2006, 12:45 PM   #2 (permalink)
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Wink Approved with the PDATP Plan

Hi Everyone,

I'm new to the group, for the past couple of months I have been just an observer, but after reading this thread I thought it was worth breaking my posting virginity

I have a treo 700p and am currently a Verizon customer. I really enjoy my treo and all of it's features (some I'm still discovering) but the additional 45 dollars a month I have to admit was a bit much, so of course this sparked my interest. I had the unlimited data plan for $45 and an additional text message plan for $10 a month for 500 text messages and unlimited in network text. So you can feel my pain - that was an added $55 onto my bill on top if the voice package, so seeing this for 20 bucks seemed to good to be true (and since I don't text very much seems very reasonable)

Well!!!! it is true . I called Verizon today and switched my plan to this one and the Representative did it without a problem. She told me that it would be effective as of today.

My answers to the questions posted are:

When did you get approved? Today, 12/30 at aprox 1:30pm (ET)

Where are you located as per your Verizon contract? I'm located in NYC, Manhattan

Do you have a Regular (Non-Business/Corporate) or Corporate account? I have a Non-Business Account

Do you have a Family Share Plan? Yes, I have a family share plan, with a total of 4 lines mine is the only one with a data plan, the rest of the family has Razr phones.

Other info you would like to share. I also receive an employee discount - which is applicable for the phone service only on my primary line.

I hope this helps anyone else who is sitting on the fence wondering if it is a real promotion or not, I know when I saw it last night I fiddled around with the idea of weather or not to call but I figured what do I have to loose, or in this case gain, cause now that I've called I'll have an extra 35 bucks in my pocket each month, which will probably wind up going towards HANDBAGS & SHOES (that's a whole other story)
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Old 12-30-2006, 03:11 PM   #3 (permalink)
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Hiya bign 17

Congrats on your new data plan , new handbag and shoes....lol and welcome to our forum

I'm quite jealous actually, we don't have any great offers in the Uk like you get in the US and unlimited data plans don't exsist as far as I know in the Uk..

Enjoy those extra dollars each month and if your anything like me you'll soon have a handbag for ever single occasion, as I say to my husband, a girl can never have enough handbags and shoes
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Old 12-30-2006, 03:17 PM   #4 (permalink)
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Quote:
Originally Posted by Kimmy View Post
...as I say to my husband, a girl can never have enough handbags and shoes
And I bet he replies "Yes you can"
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Old 12-30-2006, 03:25 PM   #5 (permalink)
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He might say it but do I take any notice
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Old 01-08-2007, 04:21 PM   #6 (permalink)
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Unhappy Denied the PDATP Plan

1. What did the Verizon CSR tell you why you cannot have this plan?
They were able to find the promo and originally told me they were placing it on my account - then a supervisor denied it saying that the promotion expired in October 2006. I indicated that I understood someone had received it in late December. They apologized and said they could still not give it to me though they did offer to credit my next bill for one month of unlimited data. Sigh . . .

2. Where are you located as per your Verizon contract?
Leawood, KS . . . and VERY close to the Sprint/Nextel campus which didn't seem to have any impact on Verizon, although the Verizon CSR was very, very nice and tried his best to help me.

3. Do you have a Regular (Non-Business/Corporate) or Corporate account?
Regular

4. Do you have a FamilyShare Plan? Family Share

5. Other info you would like to share. 1st time visitor to the Forum
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Old 01-15-2007, 09:49 AM   #7 (permalink)
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I now own a Teo 700w on VZW. Tried to get the plan but was shot down a few times over the last few days. The phone is setup in Baltimore area but I am posting right now from NY

1. What did the Verizon CSR tell you why you cannot have this plan?
1st try in Baltimore: You must have a corp. account. 2nd try in NY: We don't offer that anymore. Anyone who has it got it during promo 3rd try in NY: Very helpful CSR looked and looked then transferred me to someone else who didnt really have a clue.

2. Where are you located as per your Verizon contract?
Leawood, KS . . . and VERY close to the Sprint/Nextel campus which didn't B'more

3. Do you have a Regular (Non-Business/Corporate) or Corporate account?
Regular

4. Do you have a FamilyShare Plan? Nope

5. Other info you would like to share. I will try again from NJ...lol
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Old 01-16-2007, 07:54 PM   #8 (permalink)
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Denied the PDATP Plan

Quote:
* What did the Verizon CSR tell you why you cannot have this plan?
It wasn't in the computer.

Quote:
* Where are you located as per your Verizon contract?
Seattle

Quote:
* Do you have a Regular (Non-Business/Corporate) or Corporate account?
Regular

Quote:
* Do you have a FamilyShare Plan?
Yes

Quote:
* Other info you would like to share.
Tried it a couple of ways without success. First through our company's 1-800 number, then at the VZW store in downtown Seattle.
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Old 01-21-2007, 05:07 AM   #9 (permalink)
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Quote:
Originally Posted by VZWCSREP01 View Post
PERSONALLY, I HATE GETTING CALLS FROM YOU GREEDY ASS CUSTOMERS REQUESTING TO ADD THIS PDATP FEATURE. THIS FEATURE WAS OBVIOUSLY NOT DESIGNED FOR YOU TO HAVE OR IT WOULD BE ADVERTISED ON VERIZONWIRELESS.COM OR THROUGH OTHER METHODS.

IT WAS NOT DESIGNED FOR YOUR PERSONAL ACCOUNT. I MEAN REALLY, WHY WOULD VZW GIVE YOU A FEAT FOR $20 THAT INCLUDED UNLIMITED PDA FEAT/800 TXT MSSGS/100 PIX MSSGS WHEN YOU PAY $44.99 FOR AN UNLIMITED PDA FEATURE. USE YOUR BRAINS AND STOP CALLING INTO CUSTOMER SERIVCE REQUESTING THIS FEATURE, DO NOT ASK FOR A SUPERVISOR, YOU SIMPLY DO NOT QUALIFY OR IT WOULD HAVE BEEN OFFERED AT POS.


Please forgive the greedy ass customers. We forget that paying $45 dollars a month for a data plan is not a rip off. In fact we should be thanking you for being so generous. $45 dollars for just data and no txt/pix messaging what a deal!
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Old 01-21-2007, 08:47 AM   #10 (permalink)
Huh? I'm sorry, what?!
 
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Wow. Was that tone really necessary? Remember that these people are looking for a deal like anyone else, anywhere else. If you found something that you used, and you could get it for cheaper, wouldn't you try to get it? Regardless of how personally annoying it is to you, it will continue. Its just a simple fact. People are out there reading this information, and some claim to have succeeded it applying it. Others will try and follow suit. As a customer service employee you should understand that things like this will happen. Take a few deep breaths, and take the rest in stride.
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