NO internet/email unless connected to PC - Treo Forum

yinyang37 · 05-26-2009, 05:26 PM

Please help! I'm a noob to this forum, and I've searched for similiar situations without finding anything.

My Palm Pro will not connect to internet or get/send email unless I am connected to my computer via USB.

For the internet I get the following error:
The page cannot be displayed....cannot find server or DNS error.

For email I get this error when I try to send/receive:
Cannot connect to incoming mail server. Be certain that the server name is correct, then try again to send and receive mail.

Let me say that this has been an ongoing thing since I got the Pro 2 weeks ago. After speaking with Sprint & Palm, they sent me a new Pro-same thing.

The only way I can get it working properly is if I do a hard reset. It will then work for a few hours, or even a few days, then all of a sudden it will stop working without any changes to my phone.

I don't want to keep doing hard resets & reloading everything. Also, I used Sprite backup, at a time when it was connecting properly. Then, when it started acting up, I did a hard reset, then a Sprite Restore, and it wouldn't work.

Any suggestions? I love this phone, but its giving me wayyyyy too much aggravation!

Thanks in advance!

jfa02 · 05-26-2009, 05:59 PM

Were you on Sprint before because I believe that there was something on the web about sprint pcs mail going FORD (Found on Road Dead) and your sprint mail settings may need to be changed. Just a thought. In any event check your settings and make sure they are correct.

yinyang37 · 05-26-2009, 07:12 PM

yes, I've had Sprint for years. Thank you for your suggestions, but how do I check the settings, and how will I know if the are correct? Sorry to be so naive!

scott559 · 05-27-2009, 06:56 AM

Quote:

Originally Posted by yinyang37

yes, I've had Sprint for years. Thank you for your suggestions, but how do I check the settings, and how will I know if the are correct? Sorry to be so naive!

Try this, From your today screen hit start>settings>system>update profile, This should set your phone up with recommended internet settings from Palm/Sprint.

jfa02 · 05-27-2009, 10:50 AM

Nice idea indeed! Thanks

05-26-2009, 05:26 PM	#1 (permalink)
yinyang37 A Few Questions.... Join Date: May 2009 My Carrier: Sprint My OS: Vista Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	NO internet/email unless connected to PC Please help! I'm a noob to this forum, and I've searched for similiar situations without finding anything. My Palm Pro will not connect to internet or get/send email unless I am connected to my computer via USB. For the internet I get the following error: The page cannot be displayed....cannot find server or DNS error. For email I get this error when I try to send/receive: Cannot connect to incoming mail server. Be certain that the server name is correct, then try again to send and receive mail. Let me say that this has been an ongoing thing since I got the Pro 2 weeks ago. After speaking with Sprint & Palm, they sent me a new Pro-same thing. The only way I can get it working properly is if I do a hard reset. It will then work for a few hours, or even a few days, then all of a sudden it will stop working without any changes to my phone. I don't want to keep doing hard resets & reloading everything. Also, I used Sprite backup, at a time when it was connecting properly. Then, when it started acting up, I did a hard reset, then a Sprite Restore, and it wouldn't work. Any suggestions? I love this phone, but its giving me wayyyyy too much aggravation! Thanks in advance!

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05-26-2009, 05:59 PM	#2 (permalink)
jfa02 Moderator Join Date: Jun 2007 Location: Arkansas My Treo: Treo Pro My Carrier: Cingular/AT&T My OS: XP Posts: 5,457 Thanks: 1,914 Thanked 342 Times in 317 Posts	Were you on Sprint before because I believe that there was something on the web about sprint pcs mail going FORD (Found on Road Dead) and your sprint mail settings may need to be changed. Just a thought. In any event check your settings and make sure they are correct.

05-26-2009, 07:12 PM	#3 (permalink)
yinyang37 A Few Questions.... Join Date: May 2009 My Carrier: Sprint My OS: Vista Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	yes, I've had Sprint for years. Thank you for your suggestions, but how do I check the settings, and how will I know if the are correct? Sorry to be so naive!

05-27-2009, 10:50 AM	#5 (permalink)
jfa02 Moderator Join Date: Jun 2007 Location: Arkansas My Treo: Treo Pro My Carrier: Cingular/AT&T My OS: XP Posts: 5,457 Thanks: 1,914 Thanked 342 Times in 317 Posts	Nice idea indeed! Thanks