Problems with hotsync =( - Treo Forum

ShY PnOi · 04-05-2008, 06:33 AM

this hasnt happened before but everytime i hotsync my treo 755p using the cables it came with. after a couple of minutes it says "The connection between your handheld computer and the desktop was lost. Some of your data was NOT backed up." this hasnt happened before ever since i changed the sd card cuz i lost the one i had orignally. i tried restarting my computer and trying it again but same thing happens. any suggestions any one??

forgot · 04-05-2008, 09:19 AM

Just to clarify, you've been able to Hotsync successfully before, but since you changed SD cards you are no longer able to? Have you changed anything else on your Treo?

Ohappydaye · 04-05-2008, 10:34 AM

I've gotten this before. Sometimes the cables, while seemingly attached securely, will sometimes not be. If you try hotsyncing the device while pressing the cable into your device with your hand you'll find that it will sync w/o incident..at least it does for me. I ended up buying new hotsync cables and all is fine. I had to do the same thing with my TX.

If you have your cable attached to your cradle, then try unattaching and pressing them in tightly and retrying.

Aubie88 · 04-05-2008, 11:07 AM

Like OHD said, make sure your connection are good. I had this prob with my old 700P. Found out it was the connection within the 700P itself. You may try another cable.

Do you get the same message when you try to sync by Blue Tooth?

comiken205 · 04-05-2008, 11:20 AM

One issue to check and I know cause that would happen to my daughter's Centro. Does it get hung up when trying to sync your Media, i.e. pics and vids?

My daughter thinks her Centro is a photo/vid journalist tool and makes good use of it. I had to set up her media to do nothing on her settings. I just transfer her pics and vids via the drop and drag option when using a card reader/card reader program.

That may not be your issue. Watch the screen and see where the hotsync gets hung up. You could have a corrupt file hanging the sync function.

eclair · 04-05-2008, 02:09 PM

WoW guys, there sure are a lot of variables. Here's one more; I found that the weight of the cables themselves was pulling out the connector. I started putting the treo on the floor so the cable wouldn't pull. Hasn't messed-up since.

ShY PnOi · 04-05-2008, 02:09 PM

WHen i sync it gets stuck when it starts to synchronize media, then it disconnects.

i made sure the connections are tight

Aubie88 · 04-05-2008, 02:26 PM

Quote:

Originally Posted by ShY PnOi

WHen i sync it gets stuck when it starts to synchronize media, then it disconnects.

i made sure the connections are tight

Are you using iTines? iTunes and Treo do not play nice together without extra care. I think you have to put everything in mp3 format within iTunes to get it to show on the Treo.

I do not sync Media, I have it unchecked on my sync preferences, so I am not sure. You could try NOT syncing media to see if that eliminates the Prob.

ShY PnOi · 04-05-2008, 02:47 PM

Quote:

Originally Posted by Aubie88

Are you using iTines? iTunes and Treo do not play nice together without extra care. I think you have to put everything in mp3 format within iTunes to get it to show on the Treo.

I do not sync Media, I have it unchecked on my sync preferences, so I am not sure. You could try NOT syncing media to see if that eliminates the Prob.

How do i change my sync preferences? also i dont have itunes =/ should i jus reinstall hotsync and reset my phone??

Treo Musketeers · 04-05-2008, 04:45 PM

Let's try this a step at a time. First, go into the Hotsync icon > Settings > Applications, and then uncheck the box for Media. Run Hotsync. If it runs all the way through, then go back into Hotsync and recheck Media and run again. Sometimes this is enough to clean it up.

If that doesn't work, you could try to diagnose the media DBs for any corrupt data that may be causing problems by using DBFixit. Once you download the app to your device and open it up, you'll have to set it to "Other" nd then look for all media DBs. If you are unsure, then just do each DB listed one at a time. If you find any corruptions, you'll have to purchase the app, to actually repair them.

A final solution is to just leave the media set to do nothing during hotsyncs and get an app like Card Reader or Softick Card Export and use them to sync media to your card. Post back and let us know how any of this works.

Stu

04-05-2008, 06:33 AM	#1 (permalink)
ShY PnOi A Few Questions.... Join Date: Mar 2008 My Treo: Treo 755p My Carrier: Sprint My OS: XP Posts: 19 Thanks: 10 Thanked 3 Times in 2 Posts	Problems with hotsync =( this hasnt happened before but everytime i hotsync my treo 755p using the cables it came with. after a couple of minutes it says "The connection between your handheld computer and the desktop was lost. Some of your data was NOT backed up." this hasnt happened before ever since i changed the sd card cuz i lost the one i had orignally. i tried restarting my computer and trying it again but same thing happens. any suggestions any one??

04-05-2008, 09:19 AM	#2 (permalink)
forgot Huh? I'm sorry, what?! Join Date: Aug 2006 Location: The Woodlands, TX (north of Houston) My Treo: Treo 680 My Carrier: Cingular/AT&T My OS: Vista Posts: 3,556 Thanks: 258 Thanked 243 Times in 205 Posts	Just to clarify, you've been able to Hotsync successfully before, but since you changed SD cards you are no longer able to? Have you changed anything else on your Treo? __________________ Don't drink the water, fish have sex in it.

04-05-2008, 02:09 PM	#7 (permalink)
ShY PnOi A Few Questions.... Join Date: Mar 2008 My Treo: Treo 755p My Carrier: Sprint My OS: XP Posts: 19 Thanks: 10 Thanked 3 Times in 2 Posts	WHen i sync it gets stuck when it starts to synchronize media, then it disconnects. i made sure the connections are tight Last edited by ShY PnOi; 04-05-2008 at 02:10 PM. Reason: forgot to add that last part

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04-05-2008, 10:34 AM	#3 (permalink)
Ohappydaye Lead Treonaut Join Date: Jan 2008 Location: Flying over Tarheel Country in my invisible aircraft My Treo: Treo 755p My Carrier: Alltel My OS: OSX Posts: 231 Thanks: 22 Thanked 39 Times in 27 Posts	I've gotten this before. Sometimes the cables, while seemingly attached securely, will sometimes not be. If you try hotsyncing the device while pressing the cable into your device with your hand you'll find that it will sync w/o incident..at least it does for me. I ended up buying new hotsync cables and all is fine. I had to do the same thing with my TX. If you have your cable attached to your cradle, then try unattaching and pressing them in tightly and retrying.

04-05-2008, 11:07 AM	#4 (permalink)
Aubie88 Senior Member Join Date: Feb 2007 Location: Alabama My Treo: Other Smartphone My Carrier: Cingular/AT&T My OS: OSX Posts: 86 Thanks: 2 Thanked 15 Times in 14 Posts	Like OHD said, make sure your connection are good. I had this prob with my old 700P. Found out it was the connection within the 700P itself. You may try another cable. Do you get the same message when you try to sync by Blue Tooth?

04-05-2008, 11:20 AM	#5 (permalink)
comiken205 Moderator Join Date: Oct 2006 Location: Maricopa, AZ My Treo: Treo 800w My Carrier: Sprint My OS: Vista Posts: 2,607 Thanks: 199 Thanked 304 Times in 254 Posts	One issue to check and I know cause that would happen to my daughter's Centro. Does it get hung up when trying to sync your Media, i.e. pics and vids? My daughter thinks her Centro is a photo/vid journalist tool and makes good use of it. I had to set up her media to do nothing on her settings. I just transfer her pics and vids via the drop and drag option when using a card reader/card reader program. That may not be your issue. Watch the screen and see where the hotsync gets hung up. You could have a corrupt file hanging the sync function.

04-05-2008, 02:09 PM	#6 (permalink)
eclair Senior Treonaut Join Date: Jun 2007 Location: desert southwest My Treo: Treo 700wx My Carrier: Sprint My OS: XP Posts: 822 Thanks: 125 Thanked 134 Times in 91 Posts	WoW guys, there sure are a lot of variables. Here's one more; I found that the weight of the cables themselves was pulling out the connector. I started putting the treo on the floor so the cable wouldn't pull. Hasn't messed-up since.

04-05-2008, 04:45 PM	#10 (permalink)
Treo Musketeers Moderator At Your Service Join Date: Oct 2007 Location: Cincinnati, OH My Treo: Treo 755p My Carrier: Sprint My OS: Vista Posts: 1,732 Thanks: 319 Thanked 644 Times in 436 Posts	Let's try this a step at a time. First, go into the Hotsync icon > Settings > Applications, and then uncheck the box for Media. Run Hotsync. If it runs all the way through, then go back into Hotsync and recheck Media and run again. Sometimes this is enough to clean it up. If that doesn't work, you could try to diagnose the media DBs for any corrupt data that may be causing problems by using DBFixit. Once you download the app to your device and open it up, you'll have to set it to "Other" nd then look for all media DBs. If you are unsure, then just do each DB listed one at a time. If you find any corruptions, you'll have to purchase the app, to actually repair them. A final solution is to just leave the media set to do nothing during hotsyncs and get an app like Card Reader or Softick Card Export and use them to sync media to your card. Post back and let us know how any of this works. Stu