Third party apps, make phone reset - Treo Forum

phil1995 · 03-31-2008, 09:03 AM

Hello, I have a problem with third party applications. Every time I click any application that did not come with the phone originally, it resets the phone. It immediately goes to the orange palm.

Anyone have any ideas on what is going on?

LotusLord · 03-31-2008, 09:46 AM

What apps are you using? We can try to help you more based on that.

Treo Musketeers · 03-31-2008, 10:54 AM

Welcome to Treonauts, Phil!!!!!!!! I'm a little lost on the "orange Palm" portion. First thing I would try is a warm reset followed by a soft reset as that sometimes takes care of software conflicts (which is what it sounds like you have). You also might download a trial of SafeGuard and let it help you to figure out what is actually causing the resets, then you can either delete it or quarantine it. If those suggestions don't work, then please do tell us what apps you have and we'll see if we can help you.

phil1995 · 03-31-2008, 11:01 AM

Thanks for your quick reply.

The applications I have were running fine until yesterday. They are as follows:

1. Bluefire IPSec VPN
2. Mundu Instant Messenger
3. A uninstall program ( not sure what it is, cant open it to find out.)

I am new to Palm, have always had a windows mobile. Can you define "Warm Reset" and "Soft Reset"

Thanks

Treo Musketeers · 03-31-2008, 11:07 AM

Review this link and it explains all the different kinds of resets:

TreoFaq: Resetting your Treo

Ohappydaye · 03-31-2008, 11:27 AM

Quote:

Originally Posted by phil1995

3. A uninstall program ( not sure what it is, cant open it to find out.)

I'm confused as to why you don't know what it is. Did you install it? Sounds like at least part of your problem might be with this app, especially since it won't open.

Sound advice, for future purposes: NEVER install anything if you're not sure what it is or does. I think most (or at least some) of us have learned that the hard way at some point.

jfa02 · 03-31-2008, 02:21 PM

You may have moved over incompatible apps from your previous device. in the user guide there is a section on migrating from other os devices which needs to be followed also if you were migrating from even an earlier palm device it might not be totally compatible with a newer palm os and some apps may be flakey which is waht you have now.

Treo Musketeers · 03-31-2008, 04:50 PM

jfa got me to thinking. Make sure your version of Mundu is the beta build (version 4.1). 4.0 will not work on the 755p.

comiken205 · 03-31-2008, 07:46 PM

First off, welcome to Treonauts. Second, everyone here has hit the points I was going write. What was the last thing you did on that Treo before you started to have these resets issues? IF it was that uninstall program, then that might be your issue (as others have stated)

I would suggest removing your last application then giving your Treo a go. If that helps, then you know what your issue is. Next, like stu said, make sure that Mundu is the Beta version. If after doing those things the problems don't go away, you will/may have to resort to a Hard Reset. I believe stu gave you the link to the resets already.

Ohappydaye · 03-31-2008, 08:10 PM

Oopsy, where are my manners? Welcome to Treonauts!

03-31-2008, 09:03 AM	#1 (permalink)
phil1995 A Few Questions.... Join Date: Mar 2008 My Treo: Treo 755p My Carrier: Other My OS: XP Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	Third party apps, make phone reset Hello, I have a problem with third party applications. Every time I click any application that did not come with the phone originally, it resets the phone. It immediately goes to the orange palm. Anyone have any ideas on what is going on?

03-31-2008, 09:46 AM	#2 (permalink)
LotusLord Moderator Join Date: Apr 2007 Location: Milwaukee, WI My Treo: Treo 750 My Carrier: Cingular/AT&T My OS: Vista Posts: 3,522 Thanks: 243 Thanked 418 Times in 357 Posts	What apps are you using? We can try to help you more based on that. __________________ Treo 650>Treo 750 running WM6 Treo 750 for sale with some extras see here

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03-31-2008, 10:54 AM	#3 (permalink)
Treo Musketeers Moderator At Your Service Join Date: Oct 2007 Location: Cincinnati, OH My Treo: Treo 755p My Carrier: Sprint My OS: Vista Posts: 1,732 Thanks: 319 Thanked 644 Times in 436 Posts	Welcome to Treonauts, Phil!!!!!!!! I'm a little lost on the "orange Palm" portion. First thing I would try is a warm reset followed by a soft reset as that sometimes takes care of software conflicts (which is what it sounds like you have). You also might download a trial of SafeGuard and let it help you to figure out what is actually causing the resets, then you can either delete it or quarantine it. If those suggestions don't work, then please do tell us what apps you have and we'll see if we can help you.

03-31-2008, 11:01 AM	#4 (permalink)
phil1995 A Few Questions.... Join Date: Mar 2008 My Treo: Treo 755p My Carrier: Other My OS: XP Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	Thanks for your quick reply. The applications I have were running fine until yesterday. They are as follows: 1. Bluefire IPSec VPN 2. Mundu Instant Messenger 3. A uninstall program ( not sure what it is, cant open it to find out.) I am new to Palm, have always had a windows mobile. Can you define "Warm Reset" and "Soft Reset" Thanks

03-31-2008, 11:07 AM	#5 (permalink)
Treo Musketeers Moderator At Your Service Join Date: Oct 2007 Location: Cincinnati, OH My Treo: Treo 755p My Carrier: Sprint My OS: Vista Posts: 1,732 Thanks: 319 Thanked 644 Times in 436 Posts	Review this link and it explains all the different kinds of resets: TreoFaq: Resetting your Treo

03-31-2008, 02:21 PM	#7 (permalink)
jfa02 Moderator Join Date: Jun 2007 Location: Arkansas My Treo: Treo 750 My Carrier: Cingular/AT&T My OS: XP Posts: 3,673 Thanks: 1,177 Thanked 220 Times in 200 Posts	You may have moved over incompatible apps from your previous device. in the user guide there is a section on migrating from other os devices which needs to be followed also if you were migrating from even an earlier palm device it might not be totally compatible with a newer palm os and some apps may be flakey which is waht you have now.

03-31-2008, 04:50 PM	#8 (permalink)
Treo Musketeers Moderator At Your Service Join Date: Oct 2007 Location: Cincinnati, OH My Treo: Treo 755p My Carrier: Sprint My OS: Vista Posts: 1,732 Thanks: 319 Thanked 644 Times in 436 Posts	jfa got me to thinking. Make sure your version of Mundu is the beta build (version 4.1). 4.0 will not work on the 755p.

03-31-2008, 07:46 PM	#9 (permalink)
comiken205 Moderator Join Date: Oct 2006 Location: Maricopa, AZ My Treo: Treo 800w My Carrier: Sprint My OS: Vista Posts: 2,607 Thanks: 199 Thanked 304 Times in 254 Posts	First off, welcome to Treonauts. Second, everyone here has hit the points I was going write. What was the last thing you did on that Treo before you started to have these resets issues? IF it was that uninstall program, then that might be your issue (as others have stated) I would suggest removing your last application then giving your Treo a go. If that helps, then you know what your issue is. Next, like stu said, make sure that Mundu is the Beta version. If after doing those things the problems don't go away, you will/may have to resort to a Hard Reset. I believe stu gave you the link to the resets already.

03-31-2008, 08:10 PM	#10 (permalink)
Ohappydaye Lead Treonaut Join Date: Jan 2008 Location: Flying over Tarheel Country in my invisible aircraft My Treo: Treo 755p My Carrier: Alltel My OS: OSX Posts: 231 Thanks: 22 Thanked 39 Times in 27 Posts	Oopsy, where are my manners? Welcome to Treonauts!