PDF Files cause reset - Treo Forum

Tattoome · 01-13-2008, 06:52 PM

Hello, I'm posting this question for a friend. She has a 755p running Docs To Go. Everything has worked fine for about 4 months then after she got a new computer at work, everytime she tries to open a PDF file using Docs To Go, it causes a reset. Word and Excel docs open fine. We tried uninstalling/reinstalling Docs to Go on the computer and Treo but still the same problem. She can beam me a PDF file to my 680 and I can open it just fine.

Any help or ideas would be greatly appreciated.

jfa02 · 01-13-2008, 07:34 PM

Is her version of DTG the most current one. I seem to remember several months ago there were problems with some version of DTG but I dont think it was anything to do with pdf files. What about her dowloading the palm od version of adobe reader. That might work in a pinch until the DTG isuue is sorted out.

47619 · 01-13-2008, 09:02 PM

Or PalmPDF

Tattoome · 01-13-2008, 09:16 PM

I'll have to check out the version of DTG in the morning and see if there is an update.

Tattoome · 01-15-2008, 01:07 PM

Ok, problem fixed. All she did was register her copy of Docs to Go and everything works well now. Can't explain it, maybe when she registered, it udated to the most current version. Thanks for the suggestions.

01-13-2008, 06:52 PM	#1 (permalink)
Tattoome Junior Member Join Date: May 2007 Location: So Cal My Treo: Treo 680 Posts: 26 Thanks: 0 Thanked 1 Time in 1 Post	PDF Files cause reset Hello, I'm posting this question for a friend. She has a 755p running Docs To Go. Everything has worked fine for about 4 months then after she got a new computer at work, everytime she tries to open a PDF file using Docs To Go, it causes a reset. Word and Excel docs open fine. We tried uninstalling/reinstalling Docs to Go on the computer and Treo but still the same problem. She can beam me a PDF file to my 680 and I can open it just fine. Any help or ideas would be greatly appreciated.

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01-13-2008, 07:34 PM	#2 (permalink)
jfa02 Moderator Join Date: Jun 2007 Location: Arkansas My Treo: Treo 750 My Carrier: Cingular/AT&T My OS: XP Posts: 3,673 Thanks: 1,177 Thanked 220 Times in 200 Posts	Is her version of DTG the most current one. I seem to remember several months ago there were problems with some version of DTG but I dont think it was anything to do with pdf files. What about her dowloading the palm od version of adobe reader. That might work in a pinch until the DTG isuue is sorted out.

01-13-2008, 09:02 PM	#3 (permalink)
47619 Senior Treonaut Join Date: Sep 2007 Location: United States My Treo: Treo 700p My OS: Linux Posts: 704 Thanks: 57 Thanked 70 Times in 60 Posts	Or PalmPDF

01-13-2008, 09:16 PM	#4 (permalink)
Tattoome Junior Member Join Date: May 2007 Location: So Cal My Treo: Treo 680 Posts: 26 Thanks: 0 Thanked 1 Time in 1 Post	I'll have to check out the version of DTG in the morning and see if there is an update.

01-15-2008, 01:07 PM	#5 (permalink)
Tattoome Junior Member Join Date: May 2007 Location: So Cal My Treo: Treo 680 Posts: 26 Thanks: 0 Thanked 1 Time in 1 Post	Ok, problem fixed. All she did was register her copy of Docs to Go and everything works well now. Can't explain it, maybe when she registered, it udated to the most current version. Thanks for the suggestions.