Screen blank silences calls. Anyone else experiencing? - Treo Forum

ArchGoodwin · 06-28-2007, 09:02 PM

I have never been an early adopter, but on the first day Sprint had the 755p I upgraded my Treo 600.

The unit I received had an odd problem; Sometimes while on a call all sound would drop. The connection would still be active but I'd be unable to hear anything and nothing I said would be heard by whomever was at the other end. This seemed to match up with the screen blanking out after three minutes (the maximum time you could set it for) and I sometimes fended off this problem by tapping various things on the screen (battery indicator, to and from the keypad) while I talked. One time I lost the sound the same way even though I was doing that.

Sometimes pressing a key would restore the screen and sound. Sometimes not.

Palm said I had a bad unit and Sprint replaced replaced it for me.

The same problem happened with the new unit. Just once, though. Previously it had happened fairly regularly, but still it makes me wonder if this is a design problem and if anyone else has experienced it?

ArchGoodwin
archie.goodwin@gmail.com

TazUk · 06-29-2007, 02:25 PM

Are you running any third party software?

What did you sync across from your 600?

jstant · 06-29-2007, 04:06 PM

Quote:

Originally Posted by ArchGoodwin

I have never been an early adopter, but on the first day Sprint had the 755p I upgraded my Treo 600.

The unit I received had an odd problem; Sometimes while on a call all sound would drop. The connection would still be active but I'd be unable to hear anything and nothing I said would be heard by whomever was at the other end. This seemed to match up with the screen blanking out after three minutes (the maximum time you could set it for) and I sometimes fended off this problem by tapping various things on the screen (battery indicator, to and from the keypad) while I talked. One time I lost the sound the same way even though I was doing that.

Sometimes pressing a key would restore the screen and sound. Sometimes not. Palm said I had a bad unit and Sprint replaced replaced it for me.

The same problem happened with the new unit. Just once, though. Previously it had happened fairly regularly, but still it makes me wonder if this is a design problem and if anyone else has experienced it?

Switched from a 650 to a 755 on May 15th and have never experienced this.

ArchGoodwin · 06-29-2007, 05:58 PM

3rd Party Software: No system hacks, phone or time oriented functions. Mostly just Dopewars and a couple other games (I can't recall the others and it's not in front of me this second, but one was that fine grid game where you try to make the pirate ships run into each other and not touch your boat.)

And, on the first unit, the problem re-occurred after a hard reset with no other software run before the call was made.

comiken205 · 06-30-2007, 03:11 AM

Could have been a faulty phone. So, your problem has been fixed with the new phone?

ArchGoodwin · 06-30-2007, 11:25 AM

It may well have been a faulty phone. It has happened once on the new phone though so I'd like to nip it in the bud.

I've heard that having installed the Palm desktop over my previous (600) install may have been a mistake.

Does anyone think the following would do me any good to do a clean reinstall onto my phone, then move over my information? Do these steps look right?

Hotsync
Back up C:\Program Files\HandSpring to a cd.
uninstall Palm desktop
delete ..\handspring\*.*
Hard reset phone to factory config.
reinstall Palm desktop from disk
Hotsync to add phone name/association
copy desktop databases (which files?) from cd into matching dir on pc
hotsync

TazUk · 06-30-2007, 11:49 AM

There are some good guidelines on Palm's knowledgebase here

TREOdeJaneiro · 06-30-2007, 07:18 PM

Ah! I bet your feeling like going back to your "never been an early adopter" philosophy now, eh?

Off-topic brand but my son was all guns a blazin' for his new MotoKrazr and only AFTER he bought it, and experienced his first problems with it, did Sprint tell him, "yeah, this is a known bug with these phones. No fix is known yet." He was all kinds of bummed!

Best of luck with the new phone.

ArchGoodwin · 07-07-2007, 08:23 AM

I did wind up exporting the PDA databases, reinstalling the desktop and importing them. Then I cleared the phone back to factory settings and synced again.

The problem (knock wood) seems to be gone.

Since the problem only occurred once on this device however, I suspect my first unit was faulty, but maybe only faulty enough to have problems when the older database was installed without the export/import-clean step.

Thank you all for your assistance and kind wishes.

jfa02 · 07-09-2007, 05:18 PM

sometimes if not almost all the time it helps to read before your leap in when switching devices. We are all here to learn and help.

06-28-2007, 09:02 PM	#1 (permalink)
ArchGoodwin A Few Questions.... Join Date: Jun 2007 My Treo: Treo 755p My Carrier: Sprint My OS: XP Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	Screen blank silences calls. Anyone else experiencing? I have never been an early adopter, but on the first day Sprint had the 755p I upgraded my Treo 600. The unit I received had an odd problem; Sometimes while on a call all sound would drop. The connection would still be active but I'd be unable to hear anything and nothing I said would be heard by whomever was at the other end. This seemed to match up with the screen blanking out after three minutes (the maximum time you could set it for) and I sometimes fended off this problem by tapping various things on the screen (battery indicator, to and from the keypad) while I talked. One time I lost the sound the same way even though I was doing that. Sometimes pressing a key would restore the screen and sound. Sometimes not. Palm said I had a bad unit and Sprint replaced replaced it for me. The same problem happened with the new unit. Just once, though. Previously it had happened fairly regularly, but still it makes me wonder if this is a design problem and if anyone else has experienced it? ArchGoodwin archie.goodwin@gmail.com

06-29-2007, 02:25 PM	#2 (permalink)
TazUk Mostly harmless Join Date: Aug 2006 Location: Kent, UK My Treo: Treo Pro My Carrier: Vodaphone My OS: XP Posts: 4,432 Thanks: 243 Thanked 629 Times in 476 Posts	Are you running any third party software? What did you sync across from your 600? __________________ Treo 180 > Treo 270 > Treo 650 > Treo 750v > Treo Pro "Going to church no more makes you a christian than sleeping in your garage makes you a car." *Garrison Keillor*

06-30-2007, 11:49 AM	#7 (permalink)
TazUk Mostly harmless Join Date: Aug 2006 Location: Kent, UK My Treo: Treo Pro My Carrier: Vodaphone My OS: XP Posts: 4,432 Thanks: 243 Thanked 629 Times in 476 Posts	There are some good guidelines on Palm's knowledgebase here __________________ Treo 180 > Treo 270 > Treo 650 > Treo 750v > Treo Pro "Going to church no more makes you a christian than sleeping in your garage makes you a car." *Garrison Keillor*

07-07-2007, 08:23 AM	#9 (permalink)
ArchGoodwin A Few Questions.... Join Date: Jun 2007 My Treo: Treo 755p My Carrier: Sprint My OS: XP Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	By way of an update... I did wind up exporting the PDA databases, reinstalling the desktop and importing them. Then I cleared the phone back to factory settings and synced again. The problem (knock wood) seems to be gone. Since the problem only occurred once on this device however, I suspect my first unit was faulty, but maybe only faulty enough to have problems when the older database was installed without the export/import-clean step. Thank you all for your assistance and kind wishes.

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06-29-2007, 05:58 PM	#4 (permalink)
ArchGoodwin A Few Questions.... Join Date: Jun 2007 My Treo: Treo 755p My Carrier: Sprint My OS: XP Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	3rd Party Software: No system hacks, phone or time oriented functions. Mostly just Dopewars and a couple other games (I can't recall the others and it's not in front of me this second, but one was that fine grid game where you try to make the pirate ships run into each other and not touch your boat.) And, on the first unit, the problem re-occurred after a hard reset with no other software run before the call was made.

06-30-2007, 03:11 AM	#5 (permalink)
comiken205 Moderator Join Date: Oct 2006 Location: Maricopa, AZ My Treo: Treo 800w My Carrier: Sprint My OS: Vista Posts: 3,217 Thanks: 262 Thanked 439 Times in 355 Posts	Could have been a faulty phone. So, your problem has been fixed with the new phone?

06-30-2007, 11:25 AM	#6 (permalink)
ArchGoodwin A Few Questions.... Join Date: Jun 2007 My Treo: Treo 755p My Carrier: Sprint My OS: XP Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	It may well have been a faulty phone. It has happened once on the new phone though so I'd like to nip it in the bud. I've heard that having installed the Palm desktop over my previous (600) install may have been a mistake. Does anyone think the following would do me any good to do a clean reinstall onto my phone, then move over my information? Do these steps look right? Hotsync Back up C:\Program Files\HandSpring to a cd. uninstall Palm desktop delete ..\handspring\. Hard reset phone to factory config. reinstall Palm desktop from disk Hotsync to add phone name/association copy desktop databases (which files?) from cd into matching dir on pc hotsync

06-30-2007, 07:18 PM	#8 (permalink)
TREOdeJaneiro Senior Member Join Date: Dec 2006 My Treo: Treo 700p Posts: 89 Thanks: 2 Thanked 7 Times in 5 Posts	Ah! I bet your feeling like going back to your "never been an early adopter" philosophy now, eh? Off-topic brand but my son was all guns a blazin' for his new MotoKrazr and only AFTER he bought it, and experienced his first problems with it, did Sprint tell him, "yeah, this is a known bug with these phones. No fix is known yet." He was all kinds of bummed! Best of luck with the new phone.

07-09-2007, 05:18 PM	#10 (permalink)
jfa02 Moderator Join Date: Jun 2007 Location: Arkansas My Treo: Treo Pro My Carrier: Cingular/AT&T My OS: XP Posts: 5,496 Thanks: 1,928 Thanked 345 Times in 320 Posts	sometimes if not almost all the time it helps to read before your leap in when switching devices. We are all here to learn and help.

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