700W Freezing Problem - Treo Forum

ELA_4 · 05-20-2008, 12:17 AM

First of all, Hello all! I'm new here, but I've had my Treo 700W for close to two years. When I first got it I had some problems with the device locking up, but I did the software update and it fixed most of it.

About a month ago the handset started freezing up more often. I figured it needed to be updated, so I went to Palm's support site and updated it(v. 1.22).

Unfortunately, this didn't fix the problem, and it's gotten worse ever since. It freezes when it's locked, when it's unlocked, after sending a text, in the middle of a call, etc. Basically, it freezes several times a day and in any situation.

When it freezes, the only way to un-freeze it is by removing the battery, and even then it sometimes takes a few tries to get it to restart. I gave the phone a hard reset, but that did nothing also.

I'm basically at my wits end with this thing. Does anyone have any advice?

BTW, I searched and didn't find anything useful.

Thanks in advance,
-Ted

TazUk · 05-20-2008, 04:22 AM

Welcome to Treonauts

Do you have any third party apps installed?

cbuzzeo · 05-20-2008, 07:36 AM

I am having a similar problem with my Treo 700 wx. I have no problem when I am in my home network, however when the phone shifts to "Extended Network" (I am on Verizon) the phone slows down to the point it is unusable. It takes 45 seconds to wake up, i miss calls because the answer button doesn't respond in time to pick up an incoming call, is basically useless to try and find a number for outgoing calls or TXT messages, and don't even get me started on trying to surf the web! The phone will then randomly throw an error executing clocknot.exe. Removing the battery and doing a hard reset does not help the problem. The problem does not go away until I am back in my Home Network, and do a soft reset. I am using Verizons Wireless Sync with Push enabled to sync with an exchange 2003 server. Any help would be appreciated.

Treotosh · 05-20-2008, 10:08 AM

WELCOME TO...

ELA_4 · 05-20-2008, 01:43 PM

Quote:

Originally Posted by TazUk

Welcome to Treonauts

Do you have any third party apps installed?

Thanks for the welcome

I was running PDANet for a few weeks prior, but I didn't reinstall it after the hard reset. So right now, the handset has no third party apps on it.
-Ted

Treotosh · 05-20-2008, 01:56 PM

I would just try a soft reset, and see how its goes from there because i don't think that 3rd party apps are the probelm

jfa02 · 05-20-2008, 01:58 PM

welcome to treonauts ELA 4 and cbusseo

TazUk · 05-20-2008, 02:10 PM

Quote:

Originally Posted by ELA_4

I was running PDANet for a few weeks prior, but I didn't reinstall it after the hard reset. So right now, the handset has no third party apps on it.

Any chance of getting Verizon to swap it for another 700w?

Treotosh · 05-20-2008, 02:32 PM

Tazuk,
As i am sure you know even if verizon was to send them a phone, its not like it's brand new. The Refurb treo may even have more problems

ELA_4 · 05-20-2008, 02:48 PM

Quote:

Originally Posted by TazUk

Any chance of getting Verizon to swap it for another 700w?

No, since it's been more than a year (and I didn't get the phone from them in the first place), they won't do anything

Correct me if I'm wrong, but a soft reset is when you remove the battery for roughly a second, then put it back in? If so this is what I have to do to get the phone to "un-freeze." So far it hasn't fixed anything.
-Ted

05-20-2008, 12:17 AM	#1 (permalink)
ELA_4 A Few Questions.... Join Date: May 2008 Location: WA My Treo: Treo 700w My Carrier: Verizon My OS: XP Posts: 5 Thanks: 0 Thanked 0 Times in 0 Posts	700W Freezing Problem First of all, Hello all! I'm new here, but I've had my Treo 700W for close to two years. When I first got it I had some problems with the device locking up, but I did the software update and it fixed most of it. About a month ago the handset started freezing up more often. I figured it needed to be updated, so I went to Palm's support site and updated it(v. 1.22). Unfortunately, this didn't fix the problem, and it's gotten worse ever since. It freezes when it's locked, when it's unlocked, after sending a text, in the middle of a call, etc. Basically, it freezes several times a day and in any situation. When it freezes, the only way to un-freeze it is by removing the battery, and even then it sometimes takes a few tries to get it to restart. I gave the phone a hard reset, but that did nothing also. I'm basically at my wits end with this thing. Does anyone have any advice? BTW, I searched and didn't find anything useful. Thanks in advance, -Ted

05-20-2008, 04:22 AM	#2 (permalink)
TazUk Mostly harmless Join Date: Aug 2006 Location: Kent, UK My Treo: Treo 750v My Carrier: Vodaphone My OS: XP Posts: 3,386 Thanks: 125 Thanked 314 Times in 249 Posts	Welcome to Treonauts Do you have any third party apps installed? __________________ Treo 180 > Treo 270 > Treo 650 > Treo 750v (Running WM6) + Treo 500v *"When the power of love overcomes the love of power the world will know peace."*

05-20-2008, 10:08 AM	#4 (permalink)
Treotosh Lead Treonaut Join Date: Apr 2008 Location: Orlando My Treo: Treo 750 My Carrier: Cingular/AT&T My OS: OSX Posts: 200 Thanks: 40 Thanked 4 Times in 4 Posts	WELCOME TO... __________________ TREONAUTS ARE ALWAYS READY FOR BATTLE

05-20-2008, 01:56 PM	#6 (permalink)
Treotosh Lead Treonaut Join Date: Apr 2008 Location: Orlando My Treo: Treo 750 My Carrier: Cingular/AT&T My OS: OSX Posts: 200 Thanks: 40 Thanked 4 Times in 4 Posts	I would just try a soft reset, and see how its goes from there because i don't think that 3rd party apps are the probelm __________________ TREONAUTS ARE ALWAYS READY FOR BATTLE

05-20-2008, 02:32 PM	#9 (permalink)
Treotosh Lead Treonaut Join Date: Apr 2008 Location: Orlando My Treo: Treo 750 My Carrier: Cingular/AT&T My OS: OSX Posts: 200 Thanks: 40 Thanked 4 Times in 4 Posts	Tazuk, As i am sure you know even if verizon was to send them a phone, its not like it's brand new. The Refurb treo may even have more problems __________________ TREONAUTS ARE ALWAYS READY FOR BATTLE

05-20-2008, 07:36 AM	#3 (permalink)
cbuzzeo I made my first post! Join Date: May 2008 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	I am having a similar problem with my Treo 700 wx. I have no problem when I am in my home network, however when the phone shifts to "Extended Network" (I am on Verizon) the phone slows down to the point it is unusable. It takes 45 seconds to wake up, i miss calls because the answer button doesn't respond in time to pick up an incoming call, is basically useless to try and find a number for outgoing calls or TXT messages, and don't even get me started on trying to surf the web! The phone will then randomly throw an error executing clocknot.exe. Removing the battery and doing a hard reset does not help the problem. The problem does not go away until I am back in my Home Network, and do a soft reset. I am using Verizons Wireless Sync with Push enabled to sync with an exchange 2003 server. Any help would be appreciated.

05-20-2008, 01:58 PM	#7 (permalink)
jfa02 Moderator Join Date: Jun 2007 Location: Arkansas My Treo: Treo 750 My Carrier: Cingular/AT&T My OS: XP Posts: 2,624 Thanks: 803 Thanked 159 Times in 143 Posts	welcome to treonauts ELA 4 and cbusseo

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