Dialer only occasionally connects on Verizon 700wx - Treo Forum

Jacob · 03-17-2007, 02:43 AM

Hello everyone,

Friday, I purchased my first Treo, a Verizon 700wx. I've been very pleased with the voice and text message components, but I've had a lot of trouble getting the data to work.

I'm totally new to the Windows Smartphone world, so I'd like some perspective from other posters. I've had several conversations with Verizon technical support and I'm planning to continue working with them, but I want to make sure my expectations are appropriate.

When I try to load a site in Internet Explorer, most of the time the dialer pops up and then after it makes two attempts, I get a message that there is no modem on the other end (that's the basic jist, at least). Sometimes it'll connect, but it takes 4-5 attempts. I've tried it in many different locations in two different cities; one with EVDO and one with the lower-speed X1.

Is this normal behavior? I don't remember the model in the store doing that, but I only used it for about 15 min. I'll be pretty disappointed if it's normal, but at least I won't waste Verizon support's time.

Thank you very much!

2_hotty · 03-17-2007, 10:05 AM

I have the same problem, from what I understand, it's pretty common.

Some users have said that they had Verizon remove the data from their account, then re add it, and after that it worked fine. This was the suggestion of a Verizon rep. It has something to do with switching devices which both had data on them. Did you have a data plan on your last phone also?

I haven't tried this fix yet, but will today to see if it helps. The problem is really annoying.

Jacob · 03-18-2007, 06:05 PM

Did this work for you? I didn't have data before, but I'm willing to try if it helped you.

Can I set the dialer so it tries more than twice before giving up? That might help some.

Thanks for your help!

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2_hotty · 03-19-2007, 10:47 AM

I actually haven't had them do it yet, but I'm on the phone with data right now. I'll post back this evening with whether or not it works.

2_hotty · 03-19-2007, 10:56 AM

Well, that didn't work. First time I tried to reconnect it error'd. He just tried something else, so hang on....

2_hotty · 03-19-2007, 11:14 AM

No go so far. The last resort for me to try is a hard reset, which I didn't want to do right now because I need to do a backup.

....now it seems like I can't connect at all anymore. When it finally does go through, I get a username a password error.

2_hotty · 03-19-2007, 01:37 PM

Yet another update...

All through lunch I couldn't connect at all. I was getting the modem disconnect error, then the username and password error, then an error saying that the hot had disconnected me.

I call data support back, and while I have them on the phone, it just starts working again. I've disconnected, and re connected multiple times without issue.

The guy at data support said that it looked like my account was fine, but that there was an error in the way my ESN was set up, and that was probably causing the data disconnect error. He didn't fix that error, the last guy I talked to did. My guess is it took a bit for my phone to update, even after I *228'd, twice.

I'll post if I have the problem anymore.

Jacob · 03-20-2007, 08:20 PM

Cool, I'll give Verizon (another) call. Pretty soon, they arn't going to take my calls.

2_hotty · 03-22-2007, 05:26 PM

Little update for ya.

Been rock solid since I talked to them. Hopefully you have the same success.

03-17-2007, 02:43 AM	#1 (permalink)
Jacob A Few Questions.... Join Date: Mar 2007 My Treo: Treo 700wx Posts: 3 Thanks: 1 Thanked 0 Times in 0 Posts	Dialer only occasionally connects on Verizon 700wx Hello everyone, Friday, I purchased my first Treo, a Verizon 700wx. I've been very pleased with the voice and text message components, but I've had a lot of trouble getting the data to work. I'm totally new to the Windows Smartphone world, so I'd like some perspective from other posters. I've had several conversations with Verizon technical support and I'm planning to continue working with them, but I want to make sure my expectations are appropriate. When I try to load a site in Internet Explorer, most of the time the dialer pops up and then after it makes two attempts, I get a message that there is no modem on the other end (that's the basic jist, at least). Sometimes it'll connect, but it takes 4-5 attempts. I've tried it in many different locations in two different cities; one with EVDO and one with the lower-speed X1. Is this normal behavior? I don't remember the model in the store doing that, but I only used it for about 15 min. I'll be pretty disappointed if it's normal, but at least I won't waste Verizon support's time. Thank you very much!

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03-17-2007, 10:05 AM	#2 (permalink)
2_hotty A Few Questions.... Join Date: Mar 2007 Location: Warren, MI My Treo: Treo 700wx Posts: 13 Thanks: 0 Thanked 3 Times in 3 Posts	I have the same problem, from what I understand, it's pretty common. Some users have said that they had Verizon remove the data from their account, then re add it, and after that it worked fine. This was the suggestion of a Verizon rep. It has something to do with switching devices which both had data on them. Did you have a data plan on your last phone also? I haven't tried this fix yet, but will today to see if it helps. The problem is really annoying.

03-18-2007, 06:05 PM	#3 (permalink)
Jacob A Few Questions.... Join Date: Mar 2007 My Treo: Treo 700wx Posts: 3 Thanks: 1 Thanked 0 Times in 0 Posts	Did this work for you? I didn't have data before, but I'm willing to try if it helped you. Can I set the dialer so it tries more than twice before giving up? That might help some. Thanks for your help! Trackback Send Trackbacks to (Separate multiple URLs with spaces): All times are GMT -4. The time now is 07:04 PM. Powered by vBulletin Version 3.6.2 Copyright (C)2000 - 2007, Jelsoft Enterprises Ltd. Search Engine Friendly URLs by vBSEO 3.1.0 Search Engine Friendly URLs by vBSEO 3.0.0 RC6 Page generated in 0.30808 seconds with 20 queries Page 1 / 1 Hide Images 5 Google Home Page adapted for mobile phone. View in HTML. Report problem.

03-19-2007, 10:47 AM	#4 (permalink)
2_hotty A Few Questions.... Join Date: Mar 2007 Location: Warren, MI My Treo: Treo 700wx Posts: 13 Thanks: 0 Thanked 3 Times in 3 Posts	I actually haven't had them do it yet, but I'm on the phone with data right now. I'll post back this evening with whether or not it works.

03-19-2007, 10:56 AM	#5 (permalink)
2_hotty A Few Questions.... Join Date: Mar 2007 Location: Warren, MI My Treo: Treo 700wx Posts: 13 Thanks: 0 Thanked 3 Times in 3 Posts	Well, that didn't work. First time I tried to reconnect it error'd. He just tried something else, so hang on....

03-19-2007, 11:14 AM	#6 (permalink)
2_hotty A Few Questions.... Join Date: Mar 2007 Location: Warren, MI My Treo: Treo 700wx Posts: 13 Thanks: 0 Thanked 3 Times in 3 Posts	No go so far. The last resort for me to try is a hard reset, which I didn't want to do right now because I need to do a backup. ....now it seems like I can't connect at all anymore. When it finally does go through, I get a username a password error.

03-19-2007, 01:37 PM	#7 (permalink)
2_hotty A Few Questions.... Join Date: Mar 2007 Location: Warren, MI My Treo: Treo 700wx Posts: 13 Thanks: 0 Thanked 3 Times in 3 Posts	Yet another update... All through lunch I couldn't connect at all. I was getting the modem disconnect error, then the username and password error, then an error saying that the hot had disconnected me. I call data support back, and while I have them on the phone, it just starts working again. I've disconnected, and re connected multiple times without issue. The guy at data support said that it looked like my account was fine, but that there was an error in the way my ESN was set up, and that was probably causing the data disconnect error. He didn't fix that error, the last guy I talked to did. My guess is it took a bit for my phone to update, even after I *228'd, twice. I'll post if I have the problem anymore.

03-20-2007, 08:20 PM	#8 (permalink)
Jacob A Few Questions.... Join Date: Mar 2007 My Treo: Treo 700wx Posts: 3 Thanks: 1 Thanked 0 Times in 0 Posts	Cool, I'll give Verizon (another) call. Pretty soon, they arn't going to take my calls.

03-22-2007, 05:26 PM	#9 (permalink)
2_hotty A Few Questions.... Join Date: Mar 2007 Location: Warren, MI My Treo: Treo 700wx Posts: 13 Thanks: 0 Thanked 3 Times in 3 Posts	Little update for ya. Been rock solid since I talked to them. Hopefully you have the same success.