Crash two days after MR - Treo Forum

RichC · 06-08-2007, 10:23 AM

Up to this point I have been pleased with my Treo 700p after the MR update, but today I had a frightening crash. After hanging up from a phone call and attempting to 'add contact' to my list, the phone crashed and began a reset.

Hmm ... I've had resets before but never like this. I was driving so watched the screen "Access, Palm desktop to Sprint initialization" and then it restarted again ... and again and again. This endless loop went on for an hour as I tried every key, resets, battery removals, etc. Nearly ready to give up I tried to interrupt the phone initialization and risked a sync. (should have overwritten the data from the computer backup, but really didn't expect anything to happen and instead just did a standard 'sync') Thankfully I was able to punch the button before Sprint initialization started and it superseded the cell phone start. Guess what ... it worked and almost all is as it should be. Here's a photo of the corrupted data that sits at the top of my 'Contacts' list. Both of the items below were categorized so perhaps something is missing from my 'Contacts' list? (ie. not 'unfiled')

LotusLord · 06-08-2007, 10:47 AM

You probably aren't the only one this has happened to, which is why Palm pulled the MR.

comiken205 · 06-08-2007, 04:08 PM

What button did you punch to stop the initialization? I am asking just in case this happens to me. So fare so good for me.

RichC · 06-08-2007, 06:53 PM

As the Treo goes through its 'reset' modes, it initialized the Palm OS first before attempting to turn the radio on and connect with Sprint. I plugged in my portable USB to Phone cord that I use while traveling and mine is not the cool retractable type, but one that has the 'sync' button on the phone end of the cord. When the cycle of resets finished the Palm OS boot, I pressed the sync button prior to the Sprint radio from trying to connect (which is when it usually turned off and reset again). Thankfully the sync started with my computer and prevented the Sprint initialization from starting. When it was done, I reset (I think) and all was fine except the corruption.

comiken205 · 06-09-2007, 02:05 AM

K,

Did you delete the corruption? If you did remove it, did it cause any other problems? Questions just in case if happens here.

RichC · 06-09-2007, 09:17 AM

Quote:

Originally Posted by comiken205

Did you delete the corruption? If you did remove it, did it cause any other problems? Questions just in case if happens here.

Tried to figure out what was missing in my contact list from memory (not very successfully) and eventually figured I would just delete the corrupted entries. No ill effect to date.

This could have been just a coincidence, but coming on the heels of the MR was something I figured worth posting?

06-08-2007, 10:23 AM	#1 (permalink)
RichC Lead Treonaut Join Date: Aug 2006 Location: Cincinnati, OH My Treo: Treo 700p My Carrier: Sprint My OS: Vista Posts: 299 Thanks: 13 Thanked 62 Times in 41 Posts	Crash two days after MR Up to this point I have been pleased with my Treo 700p after the MR update, but today I had a frightening crash. After hanging up from a phone call and attempting to 'add contact' to my list, the phone crashed and began a reset. Hmm ... I've had resets before but never like this. I was driving so watched the screen "Access, Palm desktop to Sprint initialization" and then it restarted again ... and again and again. This endless loop went on for an hour as I tried every key, resets, battery removals, etc. Nearly ready to give up I tried to interrupt the phone initialization and risked a sync. (should have overwritten the data from the computer backup, but really didn't expect anything to happen and instead just did a standard 'sync') Thankfully I was able to punch the button before Sprint initialization started and it superseded the cell phone start. Guess what ... it worked and almost all is as it should be. Here's a photo of the corrupted data that sits at the top of my 'Contacts' list. Both of the items below were categorized so perhaps something is missing from my 'Contacts' list? (ie. not 'unfiled') __________________ RichC -- My Desultory Blog

06-08-2007, 10:47 AM	#2 (permalink)
LotusLord Moderator Join Date: Apr 2007 Location: Madison, WI My Treo: Other Smartphone My Carrier: Cingular/AT&T My OS: Vista Posts: 4,048 Thanks: 294 Thanked 490 Times in 413 Posts	You probably aren't the only one this has happened to, which is why Palm pulled the MR. __________________ Treo 650>Treo 750 running WM6 Treo 750 for sale with some extras see here

06-08-2007, 06:53 PM	#4 (permalink)
RichC Lead Treonaut Join Date: Aug 2006 Location: Cincinnati, OH My Treo: Treo 700p My Carrier: Sprint My OS: Vista Posts: 299 Thanks: 13 Thanked 62 Times in 41 Posts	As the Treo goes through its 'reset' modes, it initialized the Palm OS first before attempting to turn the radio on and connect with Sprint. I plugged in my portable USB to Phone cord that I use while traveling and mine is not the cool retractable type, but one that has the 'sync' button on the phone end of the cord. When the cycle of resets finished the Palm OS boot, I pressed the sync button prior to the Sprint radio from trying to connect (which is when it usually turned off and reset again). Thankfully the sync started with my computer and prevented the Sprint initialization from starting. When it was done, I reset (I think) and all was fine except the corruption. __________________ RichC -- My Desultory Blog

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06-08-2007, 04:08 PM	#3 (permalink)
comiken205 Moderator Join Date: Oct 2006 Location: Maricopa, AZ My Treo: Treo 800w My Carrier: Sprint My OS: Vista Posts: 3,091 Thanks: 252 Thanked 403 Times in 331 Posts	What button did you punch to stop the initialization? I am asking just in case this happens to me. So fare so good for me.

06-09-2007, 02:05 AM	#5 (permalink)
comiken205 Moderator Join Date: Oct 2006 Location: Maricopa, AZ My Treo: Treo 800w My Carrier: Sprint My OS: Vista Posts: 3,091 Thanks: 252 Thanked 403 Times in 331 Posts	K, Did you delete the corruption? If you did remove it, did it cause any other problems? Questions just in case if happens here.