Treo 700p Update Out - Temporarily Removed - Page 2 - Treo Forum

forgot · 06-15-2007, 03:13 PM

I do agree that they need to keep people a little more updated. The blog is supposed to be a place for people to keep current on info like this, and they are failing their customers. I mean, how much effort does it take to type out a little note letting people know whats going on and where they stand?

skoenig · 06-16-2007, 03:52 AM

Agreed,

Plus even a problem can be spun into something good.

i.e "We made a mistake"
"We corrected it quickly and added a new feature."

If they're the kind of company to be able to (correct mistakes in a reasonable timeframe) then it's worthwhile having one. I think they could be if they stayed focussed on it.

Otherwise it isn't.

"We made a mistake"

"..."

"..."

"..."

And so on is even worse than not saying "We made a mistake". The former propels them head and shoulders above the middle quartiles of companies in the tech sector by humanising the company.

Everybody makes mistakes, how you deal with them is the deciding factorfor many companies, being honest, open and communicatng with users wins big hearts and minds points back after making the mistake depending on if and how the company demonstrates it's learning.

Not communicating then just releasing a patch puts you in the same camp as most companies.

Communicating the mistake but not communicating anything else (not even a "we're still working on it because we want to make absolutely sure it's cool") is even worse because it indicates a half heartedness somewhere that could be implied for the whole company.

Anyhow thats my 2 cents and it's not directed at Palms blog - more corp communcations in general. Though I think they could do more with their blog.

~Steph

calfire · 06-22-2007, 12:27 PM

Sprint has put the update back out. just for info.

comiken205 · 06-23-2007, 04:05 AM

Thanks for pointing it out. I used this method and it worked for me, with one exception. I cannot get my palm wireless headset to pair. Actually it does pair, but when a call is received, my headset doesn't pick it up. I have tried deleting the trusted device and pairing it again. I power cycled the headset. I just don't know what else to do. I guess I will do a hard reset and pair it. See if that works.

jfa02 · 07-11-2007, 02:54 PM

Yeah its back up but you have to take your device in to the store and have thme do the update for you. What's up with that???

comiken205 · 07-11-2007, 11:33 PM

Maybe there is some technical issuses that they need to contend with. They figure that some TREO owners may need the "help" in installing the upgrade. Also, they may want a controlled environment to pin point any issues that may arise from this upgrade.

jfa02 · 07-12-2007, 04:28 PM

That a very logical and reasonable argument maybe its even correct

06-15-2007, 03:13 PM	#11 (permalink)
forgot Huh? I'm sorry, what?! Join Date: Aug 2006 Location: The Woodlands, TX (north of Houston) My Treo: Treo 680 My Carrier: Cingular/AT&T My OS: Vista Posts: 3,551 Thanks: 258 Thanked 243 Times in 205 Posts	I do agree that they need to keep people a little more updated. The blog is supposed to be a place for people to keep current on info like this, and they are failing their customers. I mean, how much effort does it take to type out a little note letting people know whats going on and where they stand? __________________ Don't drink the water, fish have sex in it.

06-16-2007, 03:52 AM	#12 (permalink)
skoenig Administrator Join Date: Oct 2005 Location: Los Angeles My Treo: Treo 700p My Carrier: Sprint My OS: XP Posts: 1,722 Thanks: 101 Thanked 139 Times in 92 Posts	Agreed, Plus even a problem can be spun into something good. i.e "We made a mistake" "We corrected it quickly and added a new feature." If they're the kind of company to be able to (correct mistakes in a reasonable timeframe) then it's worthwhile having one. I think they could be if they stayed focussed on it. Otherwise it isn't. "We made a mistake" "..." "..." "..." And so on is even worse than not saying "We made a mistake". The former propels them head and shoulders above the middle quartiles of companies in the tech sector by humanising the company. Everybody makes mistakes, how you deal with them is the deciding factorfor many companies, being honest, open and communicatng with users wins big hearts and minds points back after making the mistake depending on if and how the company demonstrates it's learning. Not communicating then just releasing a patch puts you in the same camp as most companies. Communicating the mistake but not communicating anything else (not even a "we're still working on it because we want to make absolutely sure it's cool") is even worse because it indicates a half heartedness somewhere that could be implied for the whole company. Anyhow thats my 2 cents and it's not directed at Palms blog - more corp communcations in general. Though I think they could do more with their blog. ~Steph __________________ IIIe > V > [wilderness] > 650 > 700p \| Sprint \| Subscribe to the newsletters! Last edited by skoenig; 06-17-2007 at 05:50 AM.

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06-22-2007, 12:27 PM	#13 (permalink)
calfire A Few Questions.... Join Date: Jan 2007 Location: Racine, Wisconsin My Treo: Treo 755p My Carrier: Sprint My OS: Vista Posts: 16 Thanks: 0 Thanked 2 Times in 1 Post	Sprint has put the update back out. just for info.

06-23-2007, 04:05 AM	#14 (permalink)
comiken205 Moderator Join Date: Oct 2006 Location: Maricopa, AZ My Treo: Treo 800w My Carrier: Sprint My OS: Vista Posts: 2,500 Thanks: 196 Thanked 296 Times in 246 Posts	Thanks for pointing it out. I used this method and it worked for me, with one exception. I cannot get my palm wireless headset to pair. Actually it does pair, but when a call is received, my headset doesn't pick it up. I have tried deleting the trusted device and pairing it again. I power cycled the headset. I just don't know what else to do. I guess I will do a hard reset and pair it. See if that works.

07-11-2007, 02:54 PM	#15 (permalink)
jfa02 Moderator Join Date: Jun 2007 Location: Arkansas My Treo: Treo 750 My Carrier: Cingular/AT&T My OS: XP Posts: 3,487 Thanks: 1,104 Thanked 208 Times in 188 Posts	Yeah its back up but you have to take your device in to the store and have thme do the update for you. What's up with that???

07-11-2007, 11:33 PM	#16 (permalink)
comiken205 Moderator Join Date: Oct 2006 Location: Maricopa, AZ My Treo: Treo 800w My Carrier: Sprint My OS: Vista Posts: 2,500 Thanks: 196 Thanked 296 Times in 246 Posts	Maybe there is some technical issuses that they need to contend with. They figure that some TREO owners may need the "help" in installing the upgrade. Also, they may want a controlled environment to pin point any issues that may arise from this upgrade.

07-12-2007, 04:28 PM	#17 (permalink)
jfa02 Moderator Join Date: Jun 2007 Location: Arkansas My Treo: Treo 750 My Carrier: Cingular/AT&T My OS: XP Posts: 3,487 Thanks: 1,104 Thanked 208 Times in 188 Posts	That a very logical and reasonable argument maybe its even correct

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