Help! Verizon Wireless Sync Reset Problem

[sweetwater]

Hey guys, I've tried to search through these forums for an answer or previous occurrence of this problem, but I haven't been able to find an index case, so here goes:

Randomly one day my VZ Treo 700p decides that it doesn't want to use wireless sync anymore and i can't retrieve any emails. Each time I press "sync" on either the email program or the wireless sync app, my treo does a reset!

Not sure what to do with this. I've tried soft reset a few times without working. Blazer and phone works fine...Any help would be much appreciated. (would like to avoid a hard reset). Thanks guys....

[pool_shark]

Go to your phone app, type in #*#377 and press dial.

Come back and tell us what it says.

[sweetwater]

It says:

A reset was caused on 2/3/07 at 3:48PM while running "Wireless Sync":

Fatal Exception


Doesn't sound too good. Any suggestions?

[pool_shark]

I was hoping it would have been a simple application that needed fixing.

Mine was experiencing the same problems as yours, but my error was with Documents to go. I upgraded it (for free), and it the problem went away.

Have you installed any 3rd party apps?

[forgot]

Like pool shark said, first suspect would be any new 3rd party applications. If you haven't installed any new applications, you could also try backing up your Treo and do a reset, then resync your info from "Wireless Sync".

[sweetwater]

hey guys, thanks for the advice. yeah, i ended up doing a hard reset and the sync is back in business. a pain, but it worked. having just pony-ed up for missingsync really helped actually...thanks again.

[Cocasio]

I am having the same issue. When I do the #*#377 I get the following message;
A crash occured on 3/15/07 at 10:55 am while running "Wireless Sync":
Emul68KMain.c, Line:456, line: 1111 exception at address 732CDC22

I recently went to Documents to Go website via the phone and tried to update Documents To Go. I have since did a reload on that latest version of that program via my Mac.
I really hope I can get this fixed without having to do a hard reset and reinstall everything.

[forgot]

If you have a good backup, reinstalling your info is as simple as syncing. It just takes a little time to get all the info back onto your device.

[kmartin]

Quote:If you have a good backup, reinstalling your info is as simple as syncing

What is an easy way to back up data? I know I can hotsync contacts, calendar to my computer. What else do I need to do?
Thanks,
Karen

[forgot]

If your Hotsync program is working correctly, and your not getting any errors, a standard sync will suffice. If your having some issues with your hotsync you could try a different backup program, which can back your Treo up to an SD card. I personally use backupbuddy.net, which I have set to do over the air backups.