Buttons not working until SD card inserted, help? - Page 2 - Treo Forum

abufstar · 09-30-2008, 03:10 PM

*I just realized that the title is misleading... I meant to say SD card. Sorry*
We still can't get her 3G SIM card to work in the phone... so maybe it is a software issue? I have tried the steps for a hard reset, but can not get the "Erase all data?" prompt. Instead the second Palm logo appears and the phone freezes there.
My gf is supposedly talking with a tech today, and maybe they can get another SIM card to work. When I get the device back I will try the phone info hash code.
Thanks for all the advice!

Treo Musketeers · 09-30-2008, 04:52 PM

Its possible that it may not even be a SIM card issue, but rather a software conflict or corrupt database. I would try a warm reset first (with the SIM card in the device) to see if that stops the reset loop (see Reset Help link below in my signature).

abufstar · 09-30-2008, 05:28 PM

I still don't have the device in my hand, but as soon as I do, I will try the warm reset as well.

dwkerux · 10-01-2008, 06:15 AM

Quote:

Originally Posted by abufstar

If the phone is allowed to fall asleep after a minute or so and I press the "Home" button, it will navigate to the "Home" screen and ask me to press the center button to unlock the phone. Same thing with the "message" button, or "calendar".

Unless I am missing something, this is normal.

abufstar · 10-01-2008, 09:37 AM

Yes, you are right. Just trying to submit as much info as possible... those four buttons are functioning, just not all of the time. And everything, even the side buttons, works just fine for a couple of minutes when an SD card is inserted.

abufstar · 10-01-2008, 07:12 PM

I've figured out why only certain buttons work at certain times!

We asked the seller if he had ever had problems with the buttons not working. He said that "sometimes the side button would get stuck in, but the rest must have broken in shipping"... this made us mad, obviously.
So, I started playing around with the lone side button, and it was indeed stuck in! When I pulled it out a bit with a sharp razor blade, all of the buttons began to work! So I'm pretty sure that is the problem... I will go into the device when I find a #5 torx and see if I can make a permanent repair... Thanks so much to all for your thoughts!

I don't want to push it, but... any idea on why the SIM won't work? Maybe because it's a 3G SIM card? This problem seems minor compared to what I was just going through!

Thanks again!!!!!!

LotusLord · 10-02-2008, 08:24 AM

The SIM being 3G shouldn't matter, but have the carrier give you a new SIM just incase.

abufstar · 10-02-2008, 10:31 AM

Thanks! Sounds like a good plan.

09-30-2008, 04:52 PM	#12 (permalink)
Treo Musketeers Moderator At Your Service Join Date: Oct 2007 Location: Cincinnati, OH My Treo: Treo 755p My Carrier: Sprint My OS: Vista Posts: 2,109 Thanks: 375 Thanked 804 Times in 556 Posts	Its possible that it may not even be a SIM card issue, but rather a software conflict or corrupt database. I would try a warm reset first (with the SIM card in the device) to see if that stops the reset loop (see Reset Help link below in my signature). __________________ Use the discount code "BESTSELLERS" at the Treonauts store for 20% off reg. priced software. Reset help Palm OS Freeware: NVBackup FileZ HRCaptDM+DA SnapCalc Palm JVM 5.7.1 Plucker/SunriseXP Minitones Shareware Utilities: TealScan DBFixIt PowerHero SafeGuard CardReader Don't let your life end without first scoring a victory for mankind!

10-02-2008, 08:24 AM	#17 (permalink)
LotusLord Moderator Join Date: Apr 2007 Location: Madison, WI My Treo: Other Smartphone My Carrier: Cingular/AT&T My OS: Vista Posts: 4,150 Thanks: 306 Thanked 502 Times in 425 Posts	The SIM being 3G shouldn't matter, but have the carrier give you a new SIM just incase. __________________ Treo 650>Treo 750 running WM6 Treo 750 for sale with some extras see here

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09-30-2008, 03:10 PM	#11 (permalink)
abufstar A Few Questions.... Join Date: Sep 2008 Location: Southwest Ohio My Treo: Treo 755p My Carrier: Sprint My OS: XP Posts: 8 Thanks: 5 Thanked 0 Times in 0 Posts	I just realized that the title is misleading... I meant to say SD card. Sorry We still can't get her 3G SIM card to work in the phone... so maybe it is a software issue? I have tried the steps for a hard reset, but can not get the "Erase all data?" prompt. Instead the second Palm logo appears and the phone freezes there. My gf is supposedly talking with a tech today, and maybe they can get another SIM card to work. When I get the device back I will try the phone info hash code. Thanks for all the advice!

09-30-2008, 05:28 PM	#13 (permalink)
abufstar A Few Questions.... Join Date: Sep 2008 Location: Southwest Ohio My Treo: Treo 755p My Carrier: Sprint My OS: XP Posts: 8 Thanks: 5 Thanked 0 Times in 0 Posts	I still don't have the device in my hand, but as soon as I do, I will try the warm reset as well.

10-01-2008, 09:37 AM	#15 (permalink)
abufstar A Few Questions.... Join Date: Sep 2008 Location: Southwest Ohio My Treo: Treo 755p My Carrier: Sprint My OS: XP Posts: 8 Thanks: 5 Thanked 0 Times in 0 Posts	Yes, you are right. Just trying to submit as much info as possible... those four buttons are functioning, just not all of the time. And everything, even the side buttons, works just fine for a couple of minutes when an SD card is inserted.

10-01-2008, 07:12 PM	#16 (permalink)
abufstar A Few Questions.... Join Date: Sep 2008 Location: Southwest Ohio My Treo: Treo 755p My Carrier: Sprint My OS: XP Posts: 8 Thanks: 5 Thanked 0 Times in 0 Posts	I've figured out why only certain buttons work at certain times! We asked the seller if he had ever had problems with the buttons not working. He said that "sometimes the side button would get stuck in, but the rest must have broken in shipping"... this made us mad, obviously. So, I started playing around with the lone side button, and it was indeed stuck in! When I pulled it out a bit with a sharp razor blade, all of the buttons began to work! So I'm pretty sure that is the problem... I will go into the device when I find a #5 torx and see if I can make a permanent repair... Thanks so much to all for your thoughts! I don't want to push it, but... any idea on why the SIM won't work? Maybe because it's a 3G SIM card? This problem seems minor compared to what I was just going through! Thanks again!!!!!!

10-02-2008, 10:31 AM	#18 (permalink)
abufstar A Few Questions.... Join Date: Sep 2008 Location: Southwest Ohio My Treo: Treo 755p My Carrier: Sprint My OS: XP Posts: 8 Thanks: 5 Thanked 0 Times in 0 Posts	Thanks! Sounds like a good plan.