680 not allowing ANY sim card - Page 2 - Treo Forum

skoenig · 03-28-2008, 04:28 AM

Wow thats really weird. Glad you're back up and running.

You'd better put that back up in a glass case with break in emergency written on it!

I wonder what it was though...

~ Steph

bluenadas · 03-30-2008, 07:18 PM

I'm still a little perplexed on the whole issue. Considering a restore fixed it I'm guessing a corruption of a file somewhere was the cause. My main concern is where the corruption came from??????

But the thing that makes the pissed about the situation is AT&T wanted me to buy a new phone (+ 2yr additional contract) and Palm wanted me to pay them $199 to fix the issue. Seems a little shady to me when a simple file issue was the problem. It could have been fixed without sending in the phone or buying a new one. Neither of them were willing to actually help me but more than willing to take my money......I'll just chalk it up to experience and move on after this contract and phone.....

LotusLord · 03-31-2008, 09:30 AM

How would Palm or AT&T know what the problem was? While it would have been nice if they were more willing to help, they can't know everything. My guess is they would have had you do a hard reset, which you'd think would have cleared it up. I can't understand why restoring from a backup fixed something that a hard reset didn't.

jfa02 · 03-31-2008, 02:42 PM

Wierd indeed!

bluenadas · 04-01-2008, 04:56 PM

Lotus....I'm not saying either of them should have know what the exact issue was. If that were the case then I would have expected to find the issue/fix on their website.

My issue is that without any attempt to fix the issue they wanted me to shell out money to buy a new/replacement phone. Had they made an attempt at a fix, short of the basic canned response "hard reset", then maybe I wouldn't question their actions.

Also, not sure if it matters, but I'm using NVBackup as my backup program...I know it's different than a lot of commercial programs but not too sure what differences actually exist.

03-28-2008, 04:28 AM	#11 (permalink)
skoenig Administrator Join Date: Oct 2005 Location: Los Angeles My Treo: Treo 700p My Carrier: Sprint My OS: XP Posts: 1,782 Thanks: 103 Thanked 152 Times in 99 Posts	Wow thats really weird. Glad you're back up and running. You'd better put that back up in a glass case with break in emergency written on it! I wonder what it was though... ~ Steph __________________ IIIe > V > [wilderness] > 650 > 700p > 680 \| Sprint \| Subscribe to the newsletters!

03-30-2008, 07:18 PM	#12 (permalink)
bluenadas Senior Member Join Date: Jan 2007 My Treo: Treo 680 My Carrier: Other Posts: 80 Thanks: 1 Thanked 3 Times in 3 Posts	I'm still a little perplexed on the whole issue. Considering a restore fixed it I'm guessing a corruption of a file somewhere was the cause. My main concern is where the corruption came from?????? But the thing that makes the pissed about the situation is AT&T wanted me to buy a new phone (+ 2yr additional contract) and Palm wanted me to pay them $199 to fix the issue. Seems a little shady to me when a simple file issue was the problem. It could have been fixed without sending in the phone or buying a new one. Neither of them were willing to actually help me but more than willing to take my money......I'll just chalk it up to experience and move on after this contract and phone..... Last edited by bluenadas; 03-31-2008 at 12:18 AM.

03-31-2008, 09:30 AM	#13 (permalink)
LotusLord Moderator Join Date: Apr 2007 Location: Madison, WI My Treo: Other Smartphone My Carrier: Cingular/AT&T My OS: Vista Posts: 4,150 Thanks: 306 Thanked 502 Times in 425 Posts	How would Palm or AT&T know what the problem was? While it would have been nice if they were more willing to help, they can't know everything. My guess is they would have had you do a hard reset, which you'd think would have cleared it up. I can't understand why restoring from a backup fixed something that a hard reset didn't. __________________ Treo 650>Treo 750 running WM6 Treo 750 for sale with some extras see here

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03-31-2008, 02:42 PM	#14 (permalink)
jfa02 Moderator Join Date: Jun 2007 Location: Arkansas My Treo: Treo Pro My Carrier: Cingular/AT&T My OS: XP Posts: 5,498 Thanks: 1,929 Thanked 345 Times in 320 Posts	Wierd indeed!

04-01-2008, 04:56 PM	#15 (permalink)
bluenadas Senior Member Join Date: Jan 2007 My Treo: Treo 680 My Carrier: Other Posts: 80 Thanks: 1 Thanked 3 Times in 3 Posts	Lotus....I'm not saying either of them should have know what the exact issue was. If that were the case then I would have expected to find the issue/fix on their website. My issue is that without any attempt to fix the issue they wanted me to shell out money to buy a new/replacement phone. Had they made an attempt at a fix, short of the basic canned response "hard reset", then maybe I wouldn't question their actions. Also, not sure if it matters, but I'm using NVBackup as my backup program...I know it's different than a lot of commercial programs but not too sure what differences actually exist.