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Old 08-17-2007, 10:50 AM   #1 (permalink)
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Angry 680 calendar sync problem

I recently bought the 680, bypassing Blackberry, because I had Palm Visor calendar on the computer and did not want to have to buy 3rd party calendar software and reenter a year of future appointments. I use it in my small business.

For the first several weeks the handset would sinc with the computer via cable but lately it refuses. A popup appears on the handset after several minutes saying the connection cannot be established, and no log entry is recorded.

I have switched usb ports but no improvement. I understand the Outlook calendar works well with this device but again, I want to avoid having to reenter all that information, and Outlook seems to eat up too much power.

Any ideas will be appreciated.
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Old 08-17-2007, 12:44 PM   #2 (permalink)
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Have you tried soft resetting your 680?
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Old 08-17-2007, 01:11 PM   #3 (permalink)
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You could also try reinstalling the Desktop and Hotsync software included on the disc in the box.
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Old 08-17-2007, 02:52 PM   #4 (permalink)
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Thanks for responses, guys. My son tried the reinstall once and it worked for a day or 2 afterward. He has gone back to college. I need something more reliable than reinstalling every few days as I am fairly illiterate when it comes to digital devices and I don't have the time to reinstall every few days. I have been wondering if this is not a systemic problem since earlier research semed to indicate a lot of people were having similar problems. Tha's why I came to this site as the most knowledgable.

Please explain "soft reset"
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Old 08-17-2007, 04:26 PM   #5 (permalink)
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Quote:
Originally Posted by Chas429 View Post
Please explain "soft reset"
Normally you would press the reset button but the 680 doesn't have one of those, so what you have to do is remove the battery, wait a couple of seconds and then put it back in again
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Old 08-17-2007, 04:41 PM   #6 (permalink)
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Yup. I have had to do that any number of times because I loose internet connections and reset that way is the only way to reconnect. It sets itself but no help for the sync problem. Thanks, tho.
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Old 08-17-2007, 05:09 PM   #7 (permalink)
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Boy do I feel dumb. My son reinstalled Palm desktop several weeks ago before he headed back to school. I just discovered that he forgot to turn on the sync manager. It seems to be working fine now.

Thanks to both of you for your support. I'll be back to learn more about the 860 from this site.
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Old 08-17-2007, 05:09 PM   #8 (permalink)
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Glad you got it sorted
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Old 08-18-2007, 12:36 AM   #9 (permalink)
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Right!
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