Incoming Calls Muted from Verizon - Treo Forum

ALT1MATE · 05-07-2007, 01:46 PM

Has anyone else had this problem? My girlfriend has a Verizon cellphone and when she calls me I can't hear a word she's saying and all she hears on her end is herself. While this may be indicative of our relationship at times it is quite annoying for my cellphone to be used strictly as a pager because of this--when I call her back the call is fine.
Is this a hardware or SIM card issue. My SIM card is 7 months old. I have called my phone from land lines, other Cingular phones, and a T-Mobile phone and they all go thru on the first call. I'm wondering whether I should go back to the Cingular store for an exchange.
Any help would be appreciated.

ALT1MATE · 05-07-2007, 02:22 PM

Never mind. A warm reset fixed the problem.

ALT1MATE · 05-08-2007, 08:54 AM

Resetting the phone both soft and warm didn't fix the problem. It turned out that I was missing more calls that I originally thought. My parents called me several times from payphones in Detroit and their first call to me never went thru without them hearing themselves and me hearing a garbled voice. The second time they'd call it would go thru just fine. So it wasn't just certain numbers that had this problem with my phone.
I called up customer service and they said it was the first time they had ever heard of this problem. Tech support reset my registration and I soft reset my phone. After this my girlfriend called my phone to test and the call went thru! I was happy and thanked tech support. However an hour later I got a call from my office and when I picked up I heard a garbled voice. Much to my dismay the problem wasn't fixed.
Since my 680 was only 4 days old I took it back to the corporate Cingular store where I bought it and got an exchange unit. This replacement phone has been working just fine and now I fully believe that this is the best phone I've ever owned.

ALT1MATE · 05-08-2007, 10:54 AM

Rats... problem still persists as of 10:30 this morning...

TazUk · 05-08-2007, 11:02 AM

Have they tried changing your SIM card?

ALT1MATE · 05-08-2007, 01:03 PM

Tech support rules out the SIM card since it is only 8 months old. They think its a problem with the network switch since its only occurring with incoming calls. Its not a tower issue because this problem occurs more than 5 miles away from each instance. They're going to call me back by this Friday to let me know if they fixed it.

forgot · 05-08-2007, 03:03 PM

Quote:

Originally Posted by ALT1MATE

They're going to call me back by this Friday to let me know if they fixed it.

and if you can't understand them then we'll count that as a no.

Try getting them to give you a new SIM anyway. It doesn't hurt to try, even if it does turn out to be a network issue.

ALT1MATE · 05-09-2007, 01:57 PM

My phone is fixed!

I received calls just fine from my girlfriend all of last night and had no issues with ppl calling me all day yesterday. Woohoo!

Tech support called me this morning to ask me more questions about my issue. When I told them that somebody must have fixed it between yesterday and today they didn't take credit for fixing it. I don't know if I should be happy about that or not... Oh well as long as it works, right?

comiken205 · 05-09-2007, 04:30 PM

At least they were honest for not taking the credit.

forgot · 05-10-2007, 02:54 PM

Did you do anything in particular to make it work, or did it just happen on its own overnight?

05-07-2007, 01:46 PM	#1 (permalink)
ALT1MATE A Few Questions.... Join Date: May 2007 Location: NYC My Treo: Treo 680 Posts: 11 Thanks: 0 Thanked 0 Times in 0 Posts	Incoming Calls Muted from Verizon Has anyone else had this problem? My girlfriend has a Verizon cellphone and when she calls me I can't hear a word she's saying and all she hears on her end is herself. While this may be indicative of our relationship at times it is quite annoying for my cellphone to be used strictly as a pager because of this--when I call her back the call is fine. Is this a hardware or SIM card issue. My SIM card is 7 months old. I have called my phone from land lines, other Cingular phones, and a T-Mobile phone and they all go thru on the first call. I'm wondering whether I should go back to the Cingular store for an exchange. Any help would be appreciated. Last edited by ALT1MATE; 05-07-2007 at 01:55 PM.

05-08-2007, 11:02 AM	#5 (permalink)
TazUk Mostly harmless Join Date: Aug 2006 Location: Kent, UK My Treo: Treo 750v My Carrier: Vodaphone My OS: XP Posts: 3,715 Thanks: 157 Thanked 410 Times in 321 Posts	Have they tried changing your SIM card? __________________ Treo 180 > Treo 270 > Treo 650 > Treo 750v (Running WM6) + Treo 500v + Centro "Going to church no more makes you a christian than sleeping in your garage makes you a car." *Garrison Keillor*

05-10-2007, 02:54 PM	#10 (permalink)
forgot Huh? I'm sorry, what?! Join Date: Aug 2006 Location: The Woodlands, TX (north of Houston) My Treo: Treo 680 My Carrier: Cingular/AT&T My OS: Vista Posts: 3,551 Thanks: 258 Thanked 243 Times in 205 Posts	Did you do anything in particular to make it work, or did it just happen on its own overnight? __________________ Don't drink the water, fish have sex in it.

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05-07-2007, 02:22 PM	#2 (permalink)
ALT1MATE A Few Questions.... Join Date: May 2007 Location: NYC My Treo: Treo 680 Posts: 11 Thanks: 0 Thanked 0 Times in 0 Posts	Never mind. A warm reset fixed the problem.

05-08-2007, 08:54 AM	#3 (permalink)
ALT1MATE A Few Questions.... Join Date: May 2007 Location: NYC My Treo: Treo 680 Posts: 11 Thanks: 0 Thanked 0 Times in 0 Posts	Resetting the phone both soft and warm didn't fix the problem. It turned out that I was missing more calls that I originally thought. My parents called me several times from payphones in Detroit and their first call to me never went thru without them hearing themselves and me hearing a garbled voice. The second time they'd call it would go thru just fine. So it wasn't just certain numbers that had this problem with my phone. I called up customer service and they said it was the first time they had ever heard of this problem. Tech support reset my registration and I soft reset my phone. After this my girlfriend called my phone to test and the call went thru! I was happy and thanked tech support. However an hour later I got a call from my office and when I picked up I heard a garbled voice. Much to my dismay the problem wasn't fixed. Since my 680 was only 4 days old I took it back to the corporate Cingular store where I bought it and got an exchange unit. This replacement phone has been working just fine and now I fully believe that this is the best phone I've ever owned.

05-08-2007, 10:54 AM	#4 (permalink)
ALT1MATE A Few Questions.... Join Date: May 2007 Location: NYC My Treo: Treo 680 Posts: 11 Thanks: 0 Thanked 0 Times in 0 Posts	Rats... problem still persists as of 10:30 this morning...

05-08-2007, 01:03 PM	#6 (permalink)
ALT1MATE A Few Questions.... Join Date: May 2007 Location: NYC My Treo: Treo 680 Posts: 11 Thanks: 0 Thanked 0 Times in 0 Posts	Tech support rules out the SIM card since it is only 8 months old. They think its a problem with the network switch since its only occurring with incoming calls. Its not a tower issue because this problem occurs more than 5 miles away from each instance. They're going to call me back by this Friday to let me know if they fixed it.

05-09-2007, 01:57 PM	#8 (permalink)
ALT1MATE A Few Questions.... Join Date: May 2007 Location: NYC My Treo: Treo 680 Posts: 11 Thanks: 0 Thanked 0 Times in 0 Posts	My phone is fixed! I received calls just fine from my girlfriend all of last night and had no issues with ppl calling me all day yesterday. Woohoo! Tech support called me this morning to ask me more questions about my issue. When I told them that somebody must have fixed it between yesterday and today they didn't take credit for fixing it. I don't know if I should be happy about that or not... Oh well as long as it works, right?

05-09-2007, 04:30 PM	#9 (permalink)
comiken205 Moderator Join Date: Oct 2006 Location: Maricopa, AZ My Treo: Treo 800w My Carrier: Sprint My OS: Vista Posts: 2,540 Thanks: 198 Thanked 299 Times in 249 Posts	At least they were honest for not taking the credit.