Very poor support from Palm

[biomedtech]

I don't have alot of experience with Palm products, but I did purchase a brand-new Palm III at an estate sale, still shrink-wrapped with all the docs, advertisements, and coupons for now defunct software. The battery compartment had the plastic tab to be pulled before first use.

The first time I turned the unit on, the screen was so dim that it was almost un-readable. NO amount of back-light or contrast tweaking would make it better.

My point is, that this screen went south just sitting in the box, in its original packaging for 10 years.

IF you have the equivalent of a Better Business Bureau, or some docs from Palms tracking product defects over time, you could probably present these as a viable history that screen failures are part and parcel of Palm PDA.

Obviously you didn't walk out of the store with a cracked screen, so any docs you can introduce(in the form of official documention or consumer complaints against Palm) then the magistrate may give you the benefit of doubt.

IF you just show up in court with nothing but your word against theirs, it is a waste.

Originally Posted by Maris

As forgot mentioned (beat me to it) it is not unknown for Palm screens to spontaneously crack. When I was using my Tungsten C, there were many posts about screens cracking while they were on chargers, or sitting on desks (as your Treo was resting on the table). My own screen "died" without my touching it under similar circumstances to your case. I was using it, put it down, thought of something else, picked it up and when I turned it back on it brightened and then went striped. Like you, I took great care with it, even investing in a very expensive vaja case. I got a warranty repair because I had paid for the extra warranty. However, there were so many screens going bad, Palm finally limited it to one screen repair per unit, and only if you paid for the extra warranty. I haven't heard of that problem with Treos ... yet. This is my first Treo.