USB Sync Problem - Treo Forum

bfineman · 01-26-2007, 09:05 AM

Good morning,

We have a Treo 680 that we cannot sync via USB, either with the cradle or the cable. When we initiate the sync, the computer makes the "device recognized" noise, but that's all that happens - the Hotsync dialog never pops up. We have "local USB" selected for the sync method on the computer, and "cradle/cable" selected on the Palm. We have done a soft reset and reinstalled the PC software (Windows XP) but to no avail. Interestingly, we are able to sync successfully via Bluetooth, although it does not work reliably. We've completed the suggestions on Palm's support pages. Any thoughts would be appreciated.

Thanks,
Ben

bigcatny · 01-26-2007, 11:31 AM

When you plug in the USB cable does the treo start charging?

If not perhaps it's a bad usb cable or a bad usb connector, either on the PC or the cable. Try another usb connection.

Could it also be your PC's anti-virus/firewall blocking communication with the hotsynch application. Make sure it's unblocked by the firewall software.

bfineman · 01-26-2007, 12:01 PM

Thanks for your response. We've tried different USB ports with the same results, and the same cable works successfully on a different computer. I'll try disabling the firewall, but I was under the impression that the firewall only blocked network traffic? I'll try turning off antivirus too.

Thanks,
Ben

Luvly*Ritaa · 01-26-2007, 08:11 PM

I had the same problem. I rebooted my computer and did a soft reset of my 680. I don't know which of those actions solved my sync problem, but I've not had any trouble since then. That was about a week ago. Good Luck!

forgot · 01-26-2007, 08:19 PM

Is your computer loading the Hotsync software properly? Might want to check. Even if it's not running right (or at all) you'll still here the "device recognized" sound in Windows. If all else fails, you could uninstall and reinstall the Hotsync software (or the whole Palm desktop).

texas_forrest · 02-03-2007, 10:25 AM

I ran into the same problem - turns out that the HotSync Manager was not started on my computer - notice the omission of the HotSync icon in the system tray.

Once I manually started the HotSync Manager, my Treo did synchronize just fine.

FYI - the Treo support staff told me that I needed to contact MicroSoft for a driver update!

01-26-2007, 09:05 AM	#1 (permalink)
bfineman A Few Questions.... Join Date: Jan 2007 Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	USB Sync Problem Good morning, We have a Treo 680 that we cannot sync via USB, either with the cradle or the cable. When we initiate the sync, the computer makes the "device recognized" noise, but that's all that happens - the Hotsync dialog never pops up. We have "local USB" selected for the sync method on the computer, and "cradle/cable" selected on the Palm. We have done a soft reset and reinstalled the PC software (Windows XP) but to no avail. Interestingly, we are able to sync successfully via Bluetooth, although it does not work reliably. We've completed the suggestions on Palm's support pages. Any thoughts would be appreciated. Thanks, Ben

01-26-2007, 08:11 PM	#4 (permalink)
Luvly*Ritaa A Few Questions.... Join Date: Jan 2007 Location: Grapevine, TX My Treo: Treo 680 Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	I had the same problem. I rebooted my computer and did a soft reset of my 680. I don't know which of those actions solved my sync problem, but I've not had any trouble since then. That was about a week ago. Good Luck! __________________ Rita~~ "Baseball is like church, many attend, few understand." --Leo Duroscher

01-26-2007, 08:19 PM	#5 (permalink)
forgot Huh? I'm sorry, what?! Join Date: Aug 2006 Location: The Woodlands, TX (north of Houston) My Treo: Treo 680 My Carrier: Cingular/AT&T My OS: Vista Posts: 3,551 Thanks: 258 Thanked 243 Times in 205 Posts	Is your computer loading the Hotsync software properly? Might want to check. Even if it's not running right (or at all) you'll still here the "device recognized" sound in Windows. If all else fails, you could uninstall and reinstall the Hotsync software (or the whole Palm desktop). __________________ Don't drink the water, fish have sex in it.

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01-26-2007, 11:31 AM	#2 (permalink)
bigcatny Regular Contributer Join Date: Dec 2006 My Treo: Treo 680 Posts: 118 Thanks: 0 Thanked 5 Times in 5 Posts	When you plug in the USB cable does the treo start charging? If not perhaps it's a bad usb cable or a bad usb connector, either on the PC or the cable. Try another usb connection. Could it also be your PC's anti-virus/firewall blocking communication with the hotsynch application. Make sure it's unblocked by the firewall software.

01-26-2007, 12:01 PM	#3 (permalink)
bfineman A Few Questions.... Join Date: Jan 2007 Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	Thanks for your response. We've tried different USB ports with the same results, and the same cable works successfully on a different computer. I'll try disabling the firewall, but I was under the impression that the firewall only blocked network traffic? I'll try turning off antivirus too. Thanks, Ben

02-03-2007, 10:25 AM	#6 (permalink)
texas_forrest I made my first post! Join Date: Feb 2007 Location: Plano, TX My Treo: Treo 680 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	I ran into the same problem - turns out that the HotSync Manager was not started on my computer - notice the omission of the HotSync icon in the system tray. Once I manually started the HotSync Manager, my Treo did synchronize just fine. FYI - the Treo support staff told me that I needed to contact MicroSoft for a driver update!

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