Palm Sales Support trouble...

[rener]

I'm having trouble getting the Music Pack promotion from Palm. Over 5-6 weeks, I've called weekly and been assured it was shipping, had shipped, needed to be qualified, was qualified, was on overnight express, was out of stock, and finally, last Monday, was assured by a supervisor named Jose that he would send me one asap I would have confirmation within 72hrs. He gave me the case number of 1015133.

After receiving nothing, I called again today, was told I didn't qualify, my file contained only notes not promises, and that I wouldn't be receiving it. I then spoke to Supervisor Esther who told me they didn't give case numbers, Jose didn't make any notes in my file, that there was no Jose, and that there were no notes in my file at all. She then recommended I email customerservice@palm.com and dismissed me.

My level of disappointment in Palm and their support is extreme. I'm on my 5th Palm device and if they won't stand by their own support people's previous commitments, not to mention their own website offers, I have to seriously consider standing by them for future purchases.

If anyone has any suggestions on how to proceed, I would greatly appreciate it.