680 patch - anyone else hear this? *UPDATED* - Treo Forum

TreoBot · 01-16-2007, 05:19 PM

**Moderator Edit**

Thanks to user MarieC for pointing out that Palm has an update available for this on their European site. Note that it does not specify locked vs unlocked, but does state that if a hard reset is performed the update will need to be reinstalled. I have installed this, as have a few others, and will report any noticable changes in this thread.

A direct link to the (euro) update can be found here. Click here for the US site.

Additional update for Cingular/AT&T users. See this thread for a full ROM update that includes this patch

I called to complain about the battery issues I had (same as already discussed here). After getting their CSR to agree to send me a box for a return, I get a call from a Palm tech support person in India the next day. He admits there is an issue that causes a battery drain on my unit. He says they were able to determine my unit is affected based on the serial number of my phone. For the record, I bought it on the first day it was available from a store in the Detroit airport.

The tech support guy said the drain happens becasue applications do not shut down properly. He says the patch to address this will be available next week - early in the week or middle of the week. it will be availabe on the Palm site.

The reason I have some doubt about what he says is becasue he tried so hard to get me to let them off the hook for sending the box out. I wonder if Palm corporate is on them for all the returns they are allowing.

skoenig · 01-16-2007, 06:10 PM

It does cost them a bunch of money on the unit to handle the return process then mark the phone as refurbished and get it back in the channel...to to mention getting you a new unit.

The software fix is plausible and thats what subsequent treos had in their build of the OS at retail. The delay is probably due to QA making sure a retrospective fix can be applied safely and the extra overhead of managing that with/through Cingular.

Thanks for letting us know!

~ Steph

680Esq. · 01-17-2007, 07:18 AM

I too, purchased my 680 the day in came out in a cingular store, about one week before Thanksgiving. I also have a battery drain problem. Interesting.

treorookie · 01-17-2007, 08:37 AM

I called Support about the battery drain issue. The rep on the phone sttarted out by saying "you didnt here this from me but..." and went on to say that will be a patch..he quoted me two weeks. I dont know whats up with PALM and there customer support. Shouldnt they be on our side...what up with all the "secrets" as of late.

gticlay · 01-17-2007, 10:27 AM

I guess it makes sense why it drains even when you have the radio off and the screen shut down. Probably the soft reset shuts everything down.

MarieC · 01-18-2007, 04:41 PM

Information found on PalmAttitude.org :

Palm has quietly released a patch that addresses an issue about the camera draining the Treo's battery, even when it's in standby mode.

The patch is available on the european Palm Knowledge Base (solution number : 10946).

red-beard · 01-18-2007, 05:08 PM

Quote:

Originally Posted by MarieC

Information found on PalmAttitude.org :

Palm has quietly released a patch that addresses an issue about the camera draining the Treo's battery, even when it's in standby mode.

The patch is available on the european Palm Knowledge Base (solution number : 10946).

I just installed it....lets hope it works!

forgot · 01-18-2007, 05:36 PM

I just stuck this thread.

@ red-beard: Let us know what happens! Post your findings in this thread.

bruckwine · 01-18-2007, 06:33 PM

Available at US site now
http://www.palm.com/us/support/downl...eraupdate.html

Maris · 01-18-2007, 06:34 PM

[quote=TreoBot;8426]**Moderator Edit**

Thanks to user MarieC for pointing out that Palm has an update available for this on their European site. Note that it does not specify locked vs unlocked, but does state that if a hard reset is performed the update will need to be reinstalled. I have installed this, as have a few others, and will report any noticable changes in this thread.

A direct link to the update can be found here.

Actually, I think it is specifying unlocked Treo 680s:

"Palm device requirements:
Treo 680 smartphone: Unlocked GSM Treo 680 models "

I haven't had any issues with my camera and power drain but it does say that ALL Treo 680 owners should install it, so I'm giving it a try.

Thanks for the information!

01-16-2007, 05:19 PM	#1 (permalink)
TreoBot A Few Questions.... Join Date: Jan 2007 Posts: 2 Thanks: 0 Thanked 1 Time in 1 Post	680 patch - anyone else hear this? UPDATED Moderator Edit Thanks to user MarieC for pointing out that Palm has an update available for this on their European site. Note that it does not specify locked vs unlocked, but does state that if a hard reset is performed the update will need to be reinstalled. I have installed this, as have a few others, and will report any noticable changes in this thread. A direct link to the (euro) update can be found here. Click here for the US site. Additional update for Cingular/AT&T users. See this thread for a full ROM update that includes this patch I called to complain about the battery issues I had (same as already discussed here). After getting their CSR to agree to send me a box for a return, I get a call from a Palm tech support person in India the next day. He admits there is an issue that causes a battery drain on my unit. He says they were able to determine my unit is affected based on the serial number of my phone. For the record, I bought it on the first day it was available from a store in the Detroit airport. The tech support guy said the drain happens becasue applications do not shut down properly. He says the patch to address this will be available next week - early in the week or middle of the week. it will be availabe on the Palm site. The reason I have some doubt about what he says is becasue he tried so hard to get me to let them off the hook for sending the box out. I wonder if Palm corporate is on them for all the returns they are allowing. Last edited by forgot; 05-25-2007 at 08:14 PM.

01-16-2007, 06:10 PM	#2 (permalink)
skoenig Administrator Join Date: Oct 2005 Location: Los Angeles My Treo: Treo 700p My Carrier: Sprint My OS: XP Posts: 1,793 Thanks: 103 Thanked 153 Times in 100 Posts	It does cost them a bunch of money on the unit to handle the return process then mark the phone as refurbished and get it back in the channel...to to mention getting you a new unit. The software fix is plausible and thats what subsequent treos had in their build of the OS at retail. The delay is probably due to QA making sure a retrospective fix can be applied safely and the extra overhead of managing that with/through Cingular. Thanks for letting us know! ~ Steph __________________ IIIe > V > [wilderness] > 650 > 700p > 680 \| Sprint \| Subscribe to the newsletters!

01-17-2007, 07:18 AM	#3 (permalink)
680Esq. Junior Member Join Date: Nov 2006 Location: Jersey My Treo: Treo 680 Posts: 21 Thanks: 0 Thanked 0 Times in 0 Posts	Battery I too, purchased my 680 the day in came out in a cingular store, about one week before Thanksgiving. I also have a battery drain problem. Interesting.

01-17-2007, 08:37 AM	#4 (permalink)
treorookie Junior Member Join Date: Jan 2007 Location: Cleveland My Treo: Treo 680 Posts: 37 Thanks: 0 Thanked 9 Times in 3 Posts	I called Support about the battery drain issue. The rep on the phone sttarted out by saying "you didnt here this from me but..." and went on to say that will be a patch..he quoted me two weeks. I dont know whats up with PALM and there customer support. Shouldnt they be on our side...what up with all the "secrets" as of late. __________________ TrEoRoOkIe "Im not a rookie because Im new to the Treo, but a rookie in that everyday I learn something new about it" Visor> Treo 300> Treo 600> Treo 650> Treo 680

01-18-2007, 04:41 PM	#6 (permalink)
MarieC A Few Questions.... Join Date: Dec 2006 Location: Belgium My Treo: Treo 680 Posts: 15 Thanks: 0 Thanked 0 Times in 0 Posts	Information found on PalmAttitude.org : Palm has quietly released a patch that addresses an issue about the camera draining the Treo's battery, even when it's in standby mode. The patch is available on the european Palm Knowledge Base (solution number : 10946). __________________ PalmAttitude.org your n°1 french-speaking Palm resource on the web ! Last edited by MarieC; 01-18-2007 at 05:07 PM.

01-17-2007, 10:27 AM	#5 (permalink)
gticlay Member Join Date: Dec 2006 My Treo: Treo 680 Posts: 42 Thanks: 0 Thanked 0 Times in 0 Posts	I guess it makes sense why it drains even when you have the radio off and the screen shut down. Probably the soft reset shuts everything down.

01-18-2007, 05:36 PM	#8 (permalink)
forgot is back Join Date: Aug 2006 Location: The Woodlands, TX (north of Houston) My Treo: Other Smartphone My Carrier: Cingular/AT&T My OS: Vista Posts: 3,577 Thanks: 258 Thanked 245 Times in 207 Posts	I just stuck this thread. @ red-beard: Let us know what happens! Post your findings in this thread. __________________ Don't drink the water, fish have sex in it.

01-18-2007, 06:33 PM	#9 (permalink)
bruckwine A Few Questions.... Join Date: Jan 2007 Location: Caribbean My Treo: Treo 680 Posts: 6 Thanks: 0 Thanked 0 Times in 0 Posts	Available at US site now http://www.palm.com/us/support/downl...eraupdate.html

01-18-2007, 06:34 PM	#10 (permalink)
Maris Senior Member Join Date: Dec 2006 Location: Florida My Treo: Treo 680 My Carrier: T-Mobile My OS: XP Posts: 76 Thanks: 2 Thanked 10 Times in 7 Posts	[quote=TreoBot;8426]Moderator Edit Thanks to user MarieC for pointing out that Palm has an update available for this on their European site. Note that it does not specify locked vs unlocked, but does state that if a hard reset is performed the update will need to be reinstalled. I have installed this, as have a few others, and will report any noticable changes in this thread. A direct link to the update can be found here. Actually, I think it is specifying unlocked Treo 680s: "Palm device requirements: Treo 680 smartphone: Unlocked GSM Treo 680 models " I haven't had any issues with my camera and power drain but it does say that ALL Treo 680 owners should install it, so I'm giving it a try. Thanks for the information!

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