Treo 650 "Network not connected" - Treo Forum

JCS05Rubi · 06-29-2008, 08:33 PM

Having an issue with my Treo 650 that has put it in a drawer for the last few months, while I use *gasp* a regular phone.

The phone worked fine, then in the middle of the day the phone randomly displayed "network something or other, I believe it said Network Won't Connect but it was a while ago, in the top right and wouldn't connect to Sprint to make phone calls. I left it at Sprint for a few days, and they said I need to call Palm, its a software issue. I called Palm, they did a few things, including a hard reset, and said it was a hardware issue and to call sprint. I went back to sprint, they said to call palm again, and I ended up setting my regular phone back up to the account.

this 650 was used by my father problem free for a long time, than given to me when he upgraded to a 700p. It worked for me for about 2months before it started the network connect problem. Now that the phone is disconnected from sprint, it just says "phone off." When I hold the end key to turn it on, the sprint splash screen comes on, than says "phone off" again. I tried taking it to sprint a few weeks ago, and setting it back up so I could claim warranty, but when he put the code in to set it up, the phone would just reset itself and not take.

Does anyone know where to start to fix this, or should I just trash it?

LotusLord · 06-30-2008, 08:47 AM

Go through the hard reset process again, then take it back to Sprint and have them put the code in again.

JCS05Rubi · 06-30-2008, 05:02 PM

Ok, it is "Network Search" that the phone is displaying, with a red antenna. I did a hard reset, as well as a "zero-out." I took it to sprint, and the guy there said it had to be a hardware issue because even if it was not connected to a number, it would still connect to sprint and show a black antenna, while giving an error message if you try to dial out. We messed with the antenna, as well as another hard reset, and the phone still says "Phone off" after you try to turn the phone on, than switches to "Network Search" with a red antenna after awhile.

I am deffinatley thinking I got screwed by Sprint, and its a hardware issue not software. I am still kicking myself in the butt for not claiming warranty and going on the trip for my company without a phone. Looks like I am stuck with this garbage Musiq phone until I can save up 400 bones, unless someone has an idea of how to fix this 650

TazUk · 07-01-2008, 11:43 AM

You could try taking it appart and see if anything looks amiss.

JCS05Rubi · 07-07-2008, 09:08 PM

Solved. Just bought a Centro used. Thanks anyway guys. If anyone wants a working, minus the no network issue, and heavily used 650 for parts. Let me know. If someone is in Maryland, or doesn't mind a drive for a free/cheap phone, its all yours

06-29-2008, 08:33 PM	#1 (permalink)
JCS05Rubi Member Join Date: Jun 2008 My Treo: Centro My Carrier: Sprint My OS: Vista Posts: 46 Thanks: 13 Thanked 12 Times in 4 Posts	Treo 650 "Network not connected" Having an issue with my Treo 650 that has put it in a drawer for the last few months, while I use gasp a regular phone. The phone worked fine, then in the middle of the day the phone randomly displayed "network something or other, I believe it said Network Won't Connect but it was a while ago, in the top right and wouldn't connect to Sprint to make phone calls. I left it at Sprint for a few days, and they said I need to call Palm, its a software issue. I called Palm, they did a few things, including a hard reset, and said it was a hardware issue and to call sprint. I went back to sprint, they said to call palm again, and I ended up setting my regular phone back up to the account. this 650 was used by my father problem free for a long time, than given to me when he upgraded to a 700p. It worked for me for about 2months before it started the network connect problem. Now that the phone is disconnected from sprint, it just says "phone off." When I hold the end key to turn it on, the sprint splash screen comes on, than says "phone off" again. I tried taking it to sprint a few weeks ago, and setting it back up so I could claim warranty, but when he put the code in to set it up, the phone would just reset itself and not take. Does anyone know where to start to fix this, or should I just trash it?

06-30-2008, 08:47 AM	#2 (permalink)
LotusLord Moderator Join Date: Apr 2007 Location: Milwaukee, WI My Treo: Treo 750 My Carrier: Cingular/AT&T My OS: Vista Posts: 2,964 Thanks: 165 Thanked 329 Times in 286 Posts	Go through the hard reset process again, then take it back to Sprint and have them put the code in again. __________________ Treo 650>Treo 750 running WM6 In the process of selling my 650s. It hurts but at least they'll be getting used.

07-01-2008, 11:43 AM	#4 (permalink)
TazUk Mostly harmless Join Date: Aug 2006 Location: Kent, UK My Treo: Treo 750v My Carrier: Vodaphone My OS: XP Posts: 3,386 Thanks: 125 Thanked 314 Times in 249 Posts	You could try taking it appart and see if anything looks amiss. __________________ Treo 180 > Treo 270 > Treo 650 > Treo 750v (Running WM6) + Treo 500v *"When the power of love overcomes the love of power the world will know peace."*

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06-30-2008, 05:02 PM	#3 (permalink)
JCS05Rubi Member Join Date: Jun 2008 My Treo: Centro My Carrier: Sprint My OS: Vista Posts: 46 Thanks: 13 Thanked 12 Times in 4 Posts	Ok, it is "Network Search" that the phone is displaying, with a red antenna. I did a hard reset, as well as a "zero-out." I took it to sprint, and the guy there said it had to be a hardware issue because even if it was not connected to a number, it would still connect to sprint and show a black antenna, while giving an error message if you try to dial out. We messed with the antenna, as well as another hard reset, and the phone still says "Phone off" after you try to turn the phone on, than switches to "Network Search" with a red antenna after awhile. I am deffinatley thinking I got screwed by Sprint, and its a hardware issue not software. I am still kicking myself in the butt for not claiming warranty and going on the trip for my company without a phone. Looks like I am stuck with this garbage Musiq phone until I can save up 400 bones, unless someone has an idea of how to fix this 650

07-07-2008, 09:08 PM	#5 (permalink)
JCS05Rubi Member Join Date: Jun 2008 My Treo: Centro My Carrier: Sprint My OS: Vista Posts: 46 Thanks: 13 Thanked 12 Times in 4 Posts	Solved. Just bought a Centro used. Thanks anyway guys. If anyone wants a working, minus the no network issue, and heavily used 650 for parts. Let me know. If someone is in Maryland, or doesn't mind a drive for a free/cheap phone, its all yours

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