Sprint Treo 650 Orange Light - Treo Forum

kkmb4life · 04-19-2008, 08:22 AM

I have had my Treo 650 for a solid year now and have never had any real problems until now. All of sudden the other day my phone turned off and started the reboot process by showing the "PalmOne" loading screen then it goes black and then the "Palm Powered" screen showes up and then it just keeps going in a cylce repeating the same thing and there is a orange light on the outside thing that normally flashes when green. I am thinking it maybe has to do with a old battery, well im hoping it's that. Any suggestions? PLEASE

forgot · 04-19-2008, 09:40 AM

Try performing a warm reset. It takes a little dexterity.

Take off the battery cover exposing the reset button. Hold up on the 5-way navigator, and then press the reset button. CONTINUE to hold up on the navigator until you reach the second Palm screen (just after the little black bar at the bottom completes its cycle), then let up. This should put your phone in a kind of "safe mode". You can then enter the hash code (##377 for Sprint, #*377 for GSM, #*#377 for Verizon) to show you the crash log. This should tell you if its an application causing your problems.

jfa02 · 04-19-2008, 11:25 AM

Good luck with your problem and welcome to treonauts kkmb4life.

kkmb4life · 04-19-2008, 11:29 AM

i did exactly what you said and it worked, thank you. but now it says " a crash occured on 4/18/08 at 4:32 pm, while running "Messaging". Fatal Exception.

now what do i do? or is there anything i can do?

forgot · 04-19-2008, 04:12 PM

Sounds like you've got a corrupt messaging database. Try deleting the Messages Database file, and then performing a soft reset.

kkmb4life · 04-19-2008, 05:38 PM

im sorry i keep on asking you a bunch of questions but i really do appreciate it. How do i go about deleting the message database file? thank you for your help though i really do appreciate it.

forgot · 04-20-2008, 03:34 PM

Hmm..this may be the tricky part. Do you have a program like FileZ or FileProg? If not, see if it will let you install it on your device. You'll need to do this using an SD card, as you may not be able to Hotsync. Once this is done, you can search for the file Message Database, and then delete it.

04-19-2008, 08:22 AM	#1 (permalink)
kkmb4life A Few Questions.... Join Date: Apr 2008 Posts: 3 Thanks: 3 Thanked 0 Times in 0 Posts	Sprint Treo 650 Orange Light I have had my Treo 650 for a solid year now and have never had any real problems until now. All of sudden the other day my phone turned off and started the reboot process by showing the "PalmOne" loading screen then it goes black and then the "Palm Powered" screen showes up and then it just keeps going in a cylce repeating the same thing and there is a orange light on the outside thing that normally flashes when green. I am thinking it maybe has to do with a old battery, well im hoping it's that. Any suggestions? PLEASE

04-19-2008, 09:40 AM	#2 (permalink)
forgot Huh? I'm sorry, what?! Join Date: Aug 2006 Location: The Woodlands, TX (north of Houston) My Treo: Treo 680 My Carrier: Cingular/AT&T My OS: Vista Posts: 3,525 Thanks: 256 Thanked 235 Times in 202 Posts	Try performing a warm reset. It takes a little dexterity. Take off the battery cover exposing the reset button. Hold up on the 5-way navigator, and then press the reset button. CONTINUE to hold up on the navigator until you reach the second Palm screen (just after the little black bar at the bottom completes its cycle), then let up. This should put your phone in a kind of "safe mode". You can then enter the hash code (##377 for Sprint, #377 for GSM, ##377 for Verizon) to show you the crash log. This should tell you if its an application causing your problems. __________________ Don't drink the water, fish have sex in it.

04-19-2008, 11:29 AM	#4 (permalink)
kkmb4life A Few Questions.... Join Date: Apr 2008 Posts: 3 Thanks: 3 Thanked 0 Times in 0 Posts	Thank You i did exactly what you said and it worked, thank you. but now it says " a crash occured on 4/18/08 at 4:32 pm, while running "Messaging". Fatal Exception. now what do i do? or is there anything i can do?

04-19-2008, 04:12 PM	#5 (permalink)
forgot Huh? I'm sorry, what?! Join Date: Aug 2006 Location: The Woodlands, TX (north of Houston) My Treo: Treo 680 My Carrier: Cingular/AT&T My OS: Vista Posts: 3,525 Thanks: 256 Thanked 235 Times in 202 Posts	Sounds like you've got a corrupt messaging database. Try deleting the Messages Database file, and then performing a soft reset. __________________ Don't drink the water, fish have sex in it.

04-20-2008, 03:34 PM	#7 (permalink)
forgot Huh? I'm sorry, what?! Join Date: Aug 2006 Location: The Woodlands, TX (north of Houston) My Treo: Treo 680 My Carrier: Cingular/AT&T My OS: Vista Posts: 3,525 Thanks: 256 Thanked 235 Times in 202 Posts	Hmm..this may be the tricky part. Do you have a program like FileZ or FileProg? If not, see if it will let you install it on your device. You'll need to do this using an SD card, as you may not be able to Hotsync. Once this is done, you can search for the file Message Database, and then delete it. __________________ Don't drink the water, fish have sex in it.

04-19-2008, 11:25 AM	#3 (permalink)
jfa02 Moderator Join Date: Jun 2007 Location: Arkansas My Treo: Treo 750 My Carrier: Cingular/AT&T My OS: XP Posts: 2,361 Thanks: 710 Thanked 145 Times in 132 Posts	Good luck with your problem and welcome to treonauts kkmb4life.

04-19-2008, 05:38 PM	#6 (permalink)
kkmb4life A Few Questions.... Join Date: Apr 2008 Posts: 3 Thanks: 3 Thanked 0 Times in 0 Posts	im sorry i keep on asking you a bunch of questions but i really do appreciate it. How do i go about deleting the message database file? thank you for your help though i really do appreciate it.

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