Phone causes reset - error message - Treo Forum

prairieboy · 03-11-2008, 09:32 AM

I dunno what I did - the phone was working - I could turn it off and off. I then wanted to update my ROM version and I think I managed to mess up the installation (caused endless resets). I got it restored back so I could still use the pda portion of my treo, but now the phone causes it to reset when I go to turn it on.

I did a #*#377# to check the error log and this is what I get.

A reset was caused on <DATE and TIME> while running "<unknown application>":

HTCStateTelephonyHandler.cpp, Line:429, HCI Interface versions do not match - 26 instead of 30.

I tried to re-install the old ROM version, but still cannot get the phone to turn on. Any help would be greatly appreciated.

jfa02 · 03-11-2008, 09:52 AM

I am not sure how you can do it but you need to get into the regedit equivalent of palm os and change the HCI interface version to 30 it sounds like. I have the 750 now so I'm not as familiar with palm os as I used to be and I am not a techno guy.

Treo Musketeers · 03-11-2008, 09:53 AM

PrarieBoy,

Welcome to Treonauts. I can't help you with the whole customized ROM thingie. There are obviously some inherent risks when customizing ROM. I just hope you are able to get full functionality restored. Hopefully someone who has more experience in this area can help. Nonetheless, I just wanted to welcome you to Treonauts.

Stu

forgot · 03-11-2008, 08:59 PM

Sounds less like a custom ROM, and more like a ROM upgrade run afoul. Did anything happen while you were installing the ROM?

Have you tried reinstalling the upgrade ROM you were trying to install in the first place? Do a hard reset, then give it a try and let us know what happens.

skoenig · 03-11-2008, 09:50 PM

Welcome prairieboy, shame it's under stressful circumstances.

Any error messages pop up when you did the update?

Stupid question: Did you apply the right patch? Both for your phone and carrier?

~ Steph

prairieboy · 03-12-2008, 07:40 AM

After I updated the ROM, the phone went into endless restarts, so I had to hard reset it. Now everytime I try and push the factory ROM back on through the installer, it fails when trying to sync (backup part). So now I am using the ROM tool and the extracted ROM and push that back onto the phone. I replaced the HTC Telephony.prc file last nite with the factory one thinking that might do it, but in the end, I am still faced with the reset.

I am kinda wondering about the 26 instead of 30 thing. When I check my phone info, a bunch of information is missing like:

Phone Number:
Username:
ESN:
Software: Treo650-1.04CDMA
Hardware: B
HSSN: PTGC666... (there is a number in here)
PRL Rev:
PRI Checksum:

I wonder if that's what is causing the 26 instead of 30 thing?

Anyone know of a way to enter these numbers back into the phone?

03-11-2008, 09:32 AM	#1 (permalink)
prairieboy A Few Questions.... Join Date: Mar 2008 My Treo: Treo 650 My Carrier: Other My OS: XP Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	Phone causes reset - error message I dunno what I did - the phone was working - I could turn it off and off. I then wanted to update my ROM version and I think I managed to mess up the installation (caused endless resets). I got it restored back so I could still use the pda portion of my treo, but now the phone causes it to reset when I go to turn it on. I did a #*#377# to check the error log and this is what I get. A reset was caused on <DATE and TIME> while running "<unknown application>": HTCStateTelephonyHandler.cpp, Line:429, HCI Interface versions do not match - 26 instead of 30. I tried to re-install the old ROM version, but still cannot get the phone to turn on. Any help would be greatly appreciated.

03-11-2008, 08:59 PM	#4 (permalink)
forgot Huh? I'm sorry, what?! Join Date: Aug 2006 Location: The Woodlands, TX (north of Houston) My Treo: Treo 680 My Carrier: Cingular/AT&T My OS: Vista Posts: 3,531 Thanks: 256 Thanked 236 Times in 202 Posts	Sounds less like a custom ROM, and more like a ROM upgrade run afoul. Did anything happen while you were installing the ROM? Have you tried reinstalling the upgrade ROM you were trying to install in the first place? Do a hard reset, then give it a try and let us know what happens. __________________ Don't drink the water, fish have sex in it.

03-11-2008, 09:50 PM	#5 (permalink)
skoenig Administrator Join Date: Oct 2005 Location: Los Angeles My Treo: Treo 700p My Carrier: Sprint My OS: XP Posts: 1,665 Thanks: 98 Thanked 116 Times in 79 Posts	Welcome prairieboy, shame it's under stressful circumstances. Any error messages pop up when you did the update? Stupid question: Did you apply the right patch? Both for your phone and carrier? ~ Steph __________________ IIIe > V > [wilderness] > 650 > 700p \| Sprint \| Subscribe to the newsletters!

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03-11-2008, 09:52 AM	#2 (permalink)
jfa02 Moderator Join Date: Jun 2007 Location: Arkansas My Treo: Treo 750 My Carrier: Cingular/AT&T My OS: XP Posts: 2,439 Thanks: 750 Thanked 148 Times in 135 Posts	I am not sure how you can do it but you need to get into the regedit equivalent of palm os and change the HCI interface version to 30 it sounds like. I have the 750 now so I'm not as familiar with palm os as I used to be and I am not a techno guy.

03-11-2008, 09:53 AM	#3 (permalink)
Treo Musketeers Moderator At Your Service Join Date: Oct 2007 Location: Cincinnati, OH My Treo: Treo 755p My Carrier: Sprint My OS: Vista Posts: 1,231 Thanks: 222 Thanked 452 Times in 304 Posts	PrarieBoy, Welcome to Treonauts. I can't help you with the whole customized ROM thingie. There are obviously some inherent risks when customizing ROM. I just hope you are able to get full functionality restored. Hopefully someone who has more experience in this area can help. Nonetheless, I just wanted to welcome you to Treonauts. Stu

03-12-2008, 07:40 AM	#6 (permalink)
prairieboy A Few Questions.... Join Date: Mar 2008 My Treo: Treo 650 My Carrier: Other My OS: XP Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	After I updated the ROM, the phone went into endless restarts, so I had to hard reset it. Now everytime I try and push the factory ROM back on through the installer, it fails when trying to sync (backup part). So now I am using the ROM tool and the extracted ROM and push that back onto the phone. I replaced the HTC Telephony.prc file last nite with the factory one thinking that might do it, but in the end, I am still faced with the reset. I am kinda wondering about the 26 instead of 30 thing. When I check my phone info, a bunch of information is missing like: Phone Number: Username: ESN: Software: Treo650-1.04CDMA Hardware: B HSSN: PTGC666... (there is a number in here) PRL Rev: PRI Checksum: I wonder if that's what is causing the 26 instead of 30 thing? Anyone know of a way to enter these numbers back into the phone?