treo 650 won't take SIM card - Treo Forum

handelhirsh · 04-24-2007, 10:56 PM

I purchased a used Treo 650 on e-bay after mine was stolen. When I put in my SIM card (it's a Cingular branded phone and a Cingular SIM) I get an error message that says "This SIM card cannot be used with this phone." I was told by someone that I need to get the phone unlocked and that Cingular will provide the unlock code. After a week of phone calls to customer service and several store visits, I have gotten nowhere. Cingular tells me they won't support the phone since I bought it used (don't they make their money off the service anyway?) And today their customer support tech dept. told me that the phone is an from the old AT&T network and that there's nothing I can do to get it to work. Does this make sense to anyone? The person I purchased the phone from said it worked on Cingular when he had it. I'm so frustrated!!!

LotusLord · 04-25-2007, 08:54 AM

You might want to go to a store and see if they'll give you a new SIM.

04-24-2007, 10:56 PM	#1 (permalink)
handelhirsh A Few Questions.... Join Date: Apr 2007 Location: St. Louis My Treo: Treo 650 Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	treo 650 won't take SIM card I purchased a used Treo 650 on e-bay after mine was stolen. When I put in my SIM card (it's a Cingular branded phone and a Cingular SIM) I get an error message that says "This SIM card cannot be used with this phone." I was told by someone that I need to get the phone unlocked and that Cingular will provide the unlock code. After a week of phone calls to customer service and several store visits, I have gotten nowhere. Cingular tells me they won't support the phone since I bought it used (don't they make their money off the service anyway?) And today their customer support tech dept. told me that the phone is an from the old AT&T network and that there's nothing I can do to get it to work. Does this make sense to anyone? The person I purchased the phone from said it worked on Cingular when he had it. I'm so frustrated!!!

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04-25-2007, 08:54 AM	#2 (permalink)
LotusLord Moderator Join Date: Apr 2007 Location: Madison, WI My Treo: Other Smartphone My Carrier: Cingular/AT&T My OS: Vista Posts: 4,150 Thanks: 306 Thanked 502 Times in 425 Posts	You might want to go to a store and see if they'll give you a new SIM.