Can't send mail through Xpress Mail - Treo Forum

dettem · 03-23-2008, 09:50 PM

I've had the Centro for a month. Today was the last day of my 30-day buyer's remorse period, and after much thought and research, I decided to keep it. Half an hour after my local AT&T store closed, I tried to send emails through using Xpress mail, and was unable to do so. No explanation was given - just a message that the emails were not sent. I was able to send emails out before, and I am still able to receive mail. A soft reset did not help. Any suggestions?

cksy · 03-23-2008, 10:58 PM

same problem. i use imap. have others seen this?

dettem · 03-24-2008, 09:22 AM

Looks like the emails went through after midnight last night. Do I need to adjust settings somewhere so that the emails are sent immediately rather than later (if so, I can't seem to figure out where/how to do that).

Without changing anything, it now seems to be working fine.

Treo Musketeers · 03-24-2008, 12:25 PM

Dettem,

I think the problem you're having in getting responses is that the Centro is new to AT&T and x-press mail is not used in the Sprint version. Sorry we can't help you out. I don't think any of us know enough to answer intelligently...not that that has stopped some of us before from asking.

Stu

dettem · 03-24-2008, 07:25 PM

No problem. Xpress mail was working fine this morning, but this evening, I find that I am unable to send out mail again. I'm on hold with AT&T. If I get any answers, I'll post it here.

dettem · 03-24-2008, 08:54 PM

So the AT&T rep suggested that I delete Xpress Mail (she found it to be inconsistent) and use what she called device-based email. I deleted Xpress mail, and she walked me through the following steps.

Pick Email Icon (will launch a page with Versamail on top left corner)
Press Menu button
Pick Accounts
Click New
Enter email address and password
Choose Done
Wait a few minutes, then Choose Get to get your emails

The rep immediately sent me a test email, and I was able to reply. So far, so good. I hope this information helps others out there.

When I pick the Email icon, it now takes me to my email screen with AOL printed on the upper left corner. Seems like I have a direct connection, rather than going through Xpress Mail or Versamail.

LotusLord · 03-25-2008, 09:20 AM

dettem, you're using Versamail, it's just configured to use your AOL account so that's what it shows at the top of the screen.

Glad you had good a good experience with an at&t rep.

03-23-2008, 09:50 PM	#1 (permalink)
dettem A Few Questions.... Join Date: Mar 2008 My Treo: Centro My Carrier: Cingular/AT&T My OS: XP Posts: 9 Thanks: 0 Thanked 2 Times in 1 Post	Can't send mail through Xpress Mail I've had the Centro for a month. Today was the last day of my 30-day buyer's remorse period, and after much thought and research, I decided to keep it. Half an hour after my local AT&T store closed, I tried to send emails through using Xpress mail, and was unable to do so. No explanation was given - just a message that the emails were not sent. I was able to send emails out before, and I am still able to receive mail. A soft reset did not help. Any suggestions?

03-24-2008, 09:22 AM	#3 (permalink)
dettem A Few Questions.... Join Date: Mar 2008 My Treo: Centro My Carrier: Cingular/AT&T My OS: XP Posts: 9 Thanks: 0 Thanked 2 Times in 1 Post	Looks like the emails went through after midnight last night. Do I need to adjust settings somewhere so that the emails are sent immediately rather than later (if so, I can't seem to figure out where/how to do that). Without changing anything, it now seems to be working fine. Last edited by dettem; 03-24-2008 at 09:26 AM. Reason: Update

03-25-2008, 09:20 AM	#7 (permalink)
LotusLord Moderator Join Date: Apr 2007 Location: Madison, WI My Treo: Other Smartphone My Carrier: Cingular/AT&T My OS: Vista Posts: 4,256 Thanks: 316 Thanked 519 Times in 440 Posts	dettem, you're using Versamail, it's just configured to use your AOL account so that's what it shows at the top of the screen. Glad you had good a good experience with an at&t rep. __________________ Treo 650>Treo 750 running WM6 Treo 750 for sale with some extras see here

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03-23-2008, 10:58 PM	#2 (permalink)
cksy I made my first post! Join Date: Mar 2008 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	same problem. i use imap. have others seen this?

03-24-2008, 12:25 PM	#4 (permalink)
Treo Musketeers Moderator At Your Service Join Date: Oct 2007 Location: Cincinnati, OH My Treo: Treo 755p My Carrier: Sprint My OS: Vista Posts: 2,192 Thanks: 387 Thanked 840 Times in 588 Posts	Dettem, I think the problem you're having in getting responses is that the Centro is new to AT&T and x-press mail is not used in the Sprint version. Sorry we can't help you out. I don't think any of us know enough to answer intelligently...not that that has stopped some of us before from asking. Stu

03-24-2008, 07:25 PM	#5 (permalink)
dettem A Few Questions.... Join Date: Mar 2008 My Treo: Centro My Carrier: Cingular/AT&T My OS: XP Posts: 9 Thanks: 0 Thanked 2 Times in 1 Post	No problem. Xpress mail was working fine this morning, but this evening, I find that I am unable to send out mail again. I'm on hold with AT&T. If I get any answers, I'll post it here.

03-24-2008, 08:54 PM	#6 (permalink)
dettem A Few Questions.... Join Date: Mar 2008 My Treo: Centro My Carrier: Cingular/AT&T My OS: XP Posts: 9 Thanks: 0 Thanked 2 Times in 1 Post	So the AT&T rep suggested that I delete Xpress Mail (she found it to be inconsistent) and use what she called device-based email. I deleted Xpress mail, and she walked me through the following steps. Pick Email Icon (will launch a page with Versamail on top left corner) Press Menu button Pick Accounts Click New Enter email address and password Choose Done Wait a few minutes, then Choose Get to get your emails The rep immediately sent me a test email, and I was able to reply. So far, so good. I hope this information helps others out there. When I pick the Email icon, it now takes me to my email screen with AOL printed on the upper left corner. Seems like I have a direct connection, rather than going through Xpress Mail or Versamail.