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| Synchronization HotSync and Palm Desktop Discussion |
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02-23-2008, 08:28 PM
| #1 (permalink) |
| Moderator   Join Date: Oct 2006 Location: Maricopa, AZ My Treo: Treo 755p My Carrier: Sprint My OS: XP
Posts: 2,314 Thanks: 177
Thanked 253 Times in 217 Posts
    | Issue With Hotsync After a Hotsync, this is the error I get: PM Trace Database Protocol Error: Handheld file could not be opened. (4004) SYNCERR_FILE_NOT_OPEN Any suggestions as to what might be causing this error? I am on a 755P Running Windows Vista Home Premium 32bit and yes, I downloaded the latest Vista compatible Palm Desktop Software from the Palm website. Thank You, comiken |
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02-24-2008, 08:22 AM
| #2 (permalink) |
| Senior Treonaut Join Date: Sep 2007 Location: United States My Treo: Treo 700p My OS: Linux
Posts: 704 Thanks: 57
Thanked 69 Times in 60 Posts
| Sounds like the PM Trace Database on your 755p somehow got corrupted.
__________________ If you're like me and you don't read the manuals at least read the warning labels. Once a Treonaut always a Treonaut A Treonaut always treats another Treonaut with utmost loyalty, courtesy and respect Check out my blog. |
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02-24-2008, 09:23 AM
| #3 (permalink) |
| Moderator At Your Service  Join Date: Oct 2007 Location: Cincinnati, OH My Treo: Treo 755p My Carrier: Sprint My OS: Vista
Posts: 1,300 Thanks: 236
Thanked 494 Times in 330 Posts
 | PMTraceDatabase Protocol Error Handheld file could not be opened. (4004) SYNCERR_FILE_NOT_OPEN If your Hotsync comes back with messages every time informing you that there were errors, this is usually it. The solution, however, is relatively easy to fix: 1.. Launch FileZ or Resco Explorer and tap on view and edit files 2. Open the internal folder and tap pmtracedatabase and put a check mark next to it 3. Tap details 4. Tap on the "Attrs" tab 5. Uncheck the box next to backup 6. Click Save 7. Sync Its a common problem with Hotsyncing with Vista and sometimes XP desktops. Last edited by Treo Musketeers; 02-24-2008 at 09:25 AM. Reason: After thoughts |
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04-30-2008, 05:56 PM
| #4 (permalink) |
| Lead Treonaut   Join Date: Apr 2008 Location: Orlando My Treo: Treo 750 My Carrier: Cingular/AT&T My OS: OSX
Posts: 200 Thanks: 40
Thanked 4 Times in 4 Posts
| At Frist i was going to say there is no treo SYNC software for vista, but i will try to lookup some trobleshooting steps for you. Thats if you still can't get it to work.  |
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