palm desktop issue - Treo Forum

claudiaguerra · 09-06-2007, 08:24 PM

hi. i'm a long time treo (600, 650, 700) & mac (powerbok g3, g4, now macbook pro) user. i have always used the palm desktop as well. my issue: last time i reinstalled my harddrive on the g4 palm desktop stopped recognizing my treo user. palm desktop installs, then opens with an empty user folder. i sync my treo, palm desktop recognizes that a new user has been added, but when i go to switch users it gives me the spinning wheel of death and then stops responding and i have to force quit the application. i have uninstalled and then reinstalled palm desktop numerous times and still the same issue. i now just purchased a new macbook pro and the same issue happens here. it looks like all my treo data has been synced, but i have no way to access it!

i appreciate any help you can provide. thanks in advance,
cg

TreoTricia · 09-07-2007, 01:02 PM

When you open Palm Desktop, is the correct user name listed in the drop down menu on the right?

claudiaguerra · 09-09-2007, 01:23 PM

palm desktop opens with the blank user. the correct name appears in the dropdown menu, but it is when i try to switch users (using the drop down menu) that i end up with wheel 'o death.

TreoTricia · 09-09-2007, 08:21 PM

I'm stumped but I have some suggestions, not guaranteed to work though.

Try opening Palm Desktop without your Treo attached and see if you have the same problem.

If that doesn't work, use Finder and delete (or rename) every folder with your user name, then try hotsyncing.

Download the latest version of Desktop for Palm and install it after making sure you've removed your user name folders.

I hope something works!

09-06-2007, 08:24 PM	#1 (permalink)
claudiaguerra A Few Questions.... Join Date: Sep 2007 My Treo: Treo 700p My Carrier: Verizon My OS: OSX Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	palm desktop issue hi. i'm a long time treo (600, 650, 700) & mac (powerbok g3, g4, now macbook pro) user. i have always used the palm desktop as well. my issue: last time i reinstalled my harddrive on the g4 palm desktop stopped recognizing my treo user. palm desktop installs, then opens with an empty user folder. i sync my treo, palm desktop recognizes that a new user has been added, but when i go to switch users it gives me the spinning wheel of death and then stops responding and i have to force quit the application. i have uninstalled and then reinstalled palm desktop numerous times and still the same issue. i now just purchased a new macbook pro and the same issue happens here. it looks like all my treo data has been synced, but i have no way to access it! i appreciate any help you can provide. thanks in advance, cg

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09-07-2007, 01:02 PM	#2 (permalink)
TreoTricia Member Join Date: Jul 2007 My Treo: Treo 755p My Carrier: Sprint My OS: OSX Posts: 66 Thanks: 3 Thanked 10 Times in 7 Posts	When you open Palm Desktop, is the correct user name listed in the drop down menu on the right?

09-09-2007, 01:23 PM	#3 (permalink)
claudiaguerra A Few Questions.... Join Date: Sep 2007 My Treo: Treo 700p My Carrier: Verizon My OS: OSX Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	palm desktop opens with the blank user. the correct name appears in the dropdown menu, but it is when i try to switch users (using the drop down menu) that i end up with wheel 'o death.

09-09-2007, 08:21 PM	#4 (permalink)
TreoTricia Member Join Date: Jul 2007 My Treo: Treo 755p My Carrier: Sprint My OS: OSX Posts: 66 Thanks: 3 Thanked 10 Times in 7 Posts	I'm stumped but I have some suggestions, not guaranteed to work though. Try opening Palm Desktop without your Treo attached and see if you have the same problem. If that doesn't work, use Finder and delete (or rename) every folder with your user name, then try hotsyncing. Download the latest version of Desktop for Palm and install it after making sure you've removed your user name folders. I hope something works!